Much more than a tour -- the absolute BEST - I don't know where to even start. Ruben was the most phenomenal tourist guide we have ever had. He picked us at our Airbnb in Sintra and drove us to Porto stopping at various destinations. He was flexible, allowing us to map out our itinerary based on the types of tour we wanted (with his recommendations of course) he was extremely knowledgeable of all local history, best local restaurants and everything else in between. In addition to his knowledge he brought a one of kind energy; he was attentive to our every need, he was delightful to be around, and went above and beyond to ensure we had a trip of a lifetime. Ruben is much more than a tour guide, he became our friend, and what more can you ask for on a vacation to Portugal. It was because of his generosity and remarkable experience we plan to return to Portugal every year! I cannot recommend him and his company enough.

Got stood up - The tour operator said to bypass Viator and work directly with us the day before the tour. He canceled Viator. We didn’t have a choice since all the other tours we sold out. We got stood up. We were supposed to be picked up at 0900. After calling and texting, the operator texted at 0930 to say he couldn’t reach the tour guide. We ended up canceling and made other plans to go to Fatima, etc.