beautiful tour - We visited a city on the seashore, our guide gave us very precise instructions on how to make our day beautiful. Everything was good. I don't regret having traveled with them.

Best Experience - Overall Great experience all the activities were well thought and enough time given Staff is very helpful and knowledgeable

Great experience. So glad I chose this tour! - This tour was great! I took a day trip to Chichen Itzá, Valladolid, the Mayan town of Ebtún, and the X-cajum cenote from Puerto Adventuras. I started the day really early where we got in a small shuttle which picked up some people and brought us to Playa del Carmen where we were transferred on a coach bus which brought us to our first stop in Valladolid to see the lovely church. They gave us breakfast on the bus which consisted of a sandwich, a juice box, and some cookies. Be prepared for the time change since the province of Yucatán is an hour behind Quintana Roo. We didn’t get to Valladolid until 3 and a half hours after we left. We stayed there for 20 minutes, saw the church and then drove another 15 minutes to the small Mayan village of Ebtún where we got to meet a Mayan shaman we explained to us his culture and also spoke in his language which was a very cool experience. We also ate lunch there at a nice Mayan buffet with good traditional food. Next we drove another half hour to Chichen Itzá which was a nightmare to get into. We had to wait on a long line which was very chaotic. We had two hours at Chichen Itzá. 1 hour of a guided tour which the tour guide did a great job on, and 1 hour of free time to explore. I wish I could’ve had more free time, but the experience was great regardless. After another half hour, we made it to the Cenote X-cajum which was a great experience. Once you get there, you need to get life jackets and towels. The you walk down a lot of stairs to get the cenote. The water is very cold but you get used to it. There is a zip line into the water and a diving board. You also have the option of jumping from a platform way higher up. It was a great experience. In total, the guides were great, but I didn’t end up getting to the hotel until 9:45. I 100% recommend this tour.

Good day trip if you’re looking to get out of the resorts - Exploring the ruins of Chichen Itzá and swimming in the cennote. The drive is long but the tour bus was comfortable for the most part. The food at the buffet was decent. Overall a good trip for anyone looking to explore Mexico outside the resorts.

Worth to visit but not with this company. - We happened to have a guide whose story telling abilities were horrible, and it went like that: he said half a sentence in English and then the whole content in Spanish (yep, the tour was not for these that learned English at school), I was the only one in our group who could understand bits in Spanish). He could talk for 2 hours non stop not giving any useful information: no facts, nothing about the places where we go, no historical context, nothing about ancient historical sites. He was extraordinary in his act. I really admire him as a human being because he managed to make our whole group angry for a very good morning, and the trip starts early in the morning. Good exercise for us though, to learn how to not loath people for just their being once you paid them money 😅 He is a terrible guide, though. Also, not enough time for the main attractions, but we stopped in a few places on the go “to buy souvenirs from the Mayan people”, which how this trip should be named, where we had plenty of time to do nothing.

Highly no recommended - After 40 minutes of driving to Chichen Itza, they turned off the AC, claiming it was broken, and started offering an upgrade package for access to fresh drinks. We then stopped at a Mayab Village, which wasn't on the schedule, where they were selling overpriced items. Then miraculously the AC got fixed. They also tried to charge us an extra $20 dollars , claiming the package price had increased, even though we were already on the bus and already paid a deposit for the reservation only have to pay rest amount. Please avoid any tour with Mayab Travel. I highly recommend Ocean Tour—they are much more professional.

DO NOT HIRE POOR SERVICE - TERRIBLE SERVICE!! DON'T HIRE THEM!! They left us stranded on a street we didn't know at 10 at night without knowing the city. They didn't drop us off where they picked us up and when we asked where the drop off from our hotel was they told us that they would let us know and they didn't say anything!! The buses smell like urine!! We didn't like the tour in general... it was 2 hours of just picking up people so we could leave from a place super close to the hotel, they bring you running and they don't take into account the processing times for things... like asking for the lifeguard, getting off the bus , give you the tickets…. They tell us to be on time and that they are going to leave at the agreed time and in the end they wait and lose 30 minutes. They left Chichen-Itzá at the end, which we considered to be the most important thing, and they are closing the park to us, literally they took us like cattle outside... the explanation was super fast and it was only the explanation of the main temple and the ball game... for the rest No time…

DO NOT USE Mayab Travel Tours or book with anyone who sells you on it - Horrendous experience. We were promised a big bus with space but instead were shoehorned into an uncomfortable shuttle with rude inconsiderate tour guides who overpriced our tour. Barely spoke english for us. Plus, this shuttle had to detour considerably for hours to accommodate people they picked up in playa del carmen. When I asked for some compensation for the misdelivered goods (i.e. a nice big tour bus that went to the promised destination and back to cancun) they said they had to "ask their boss". I expressed how upsetting all this was and they just laughed at us and shocker, no compensation. Cancun is one big scam

Terrible - Bad agency Rough Lilly Guide Poorly organized You spend hours on the bus so you don't see anything properly It just pushes you to buy things Run away

Don't waste your money on this tour - I do not recommend this agency. Unpunctual bus departure because they sold more tickets than expected. Hour and a half delay. The guide forgot his microphone so you couldn't hear what he was saying, they gave us only 1 hour in Chichen Itza which is not enough to tour the place, 40 minutes to eat in which the line to be served was 25 minutes, only 20 minutes in the cenote because the place was closing, the stop in the village is a farce, a place only to buy handicrafts. On the way back the bus ran out of fuel. I don't blame the guide or the assistant. The Mayab Travel company does not have good planning. Don't waste your money.