Best PRIVATE tour! - We are a family of 5 traveling around Italy... Cinque Terre was a must on our list. Our tour guide Rosanna went above and beyond. She touch base at least 4 times before the trip and had everything well planned. There was nothing she forgot or could have made better. She is a true professional. You can tell she knows what she's doing. She has a way of making you feel like family. In fact, 2 hours into our trip my daughter said " she's my long lost aunt and how our we going to take her home with us". This is the kind of connection Rosanna makes with you. It's a long day and your up very early. You dont have to think about a single thing bc she does all the thinking/planning of trains, boats, private Van transfers etc.... you better book soon bc the secret is out, and people are catching on to this hidden gem. Make sure to have "auntie Rosanna" as your private guide. It will be the trip of a lifetime.

Liars and Cheats - Liars and cheats beware Green Tour Booked with Mateo Wednesday Uffizzi 9:30 Academia 4:00 Bell Tower at 6:00 Trouble began when we arrived at academia and the 2:45 ticket holders had not even been let in. When 4:00 came and went and we had another tour we had our reservations changed to Sunday @ 9:15 by Euxheni. Sunday we arrived by 9:00 no employees there and metal gate down, so once it’s past 9:15 we walk to Mateo’s office, he says come in I’ll refund you. Go into the tour office and he calls some one then says “ his colleague “ won’t allow a refund. 58.00 euros or app. $64.00 Saturday 9:30 4 hour tour booked with Mateo Sienna San Gimigiano Wine tour Get to Sienna the driver says 45 minutes, we walk around and are back in time. Takes us to a winery and once inside they ask for 100 euro more, we leave. Driver claims we have no time for San Gimigiano but can ‘drive’ by the village’ 400.00 Euro or app $440 Sunday 7:15 Booked with Mateo Cinque Terre ( with boat ride) Pisa About 1/2 out of Florence get pulled over by police. Driver received tkts he said for no insurance on vehicle , later Mateo claims for not renewing something else. Sit and wait until 11:30 for another car. Arrives dirty with overflowing ashtray. Get to Cinque Terre have lunch in Monterroso, weather not conducive for boat. Clouds role in and sky begins to darken. We take a train to Manarola where I get to take a picture by the sea, but did not enter the village proper, then we returned to car. A combination of dark rain clouds and nightfall makes seeing Pisa and its tower impossible. Return To Florence at 7:30 pm. So we were supposed to see 5 villages, ride a boat and see Pisa, in reality we saw one village. 800.00 euro or app $880.00 Mateo assured both of us that he would issue refunds , but after calling the mystery colleague we will have to contact our credit card company! We feel the lack of time management, the outrageousness of being pulled over for lack of proper documentation on our car, the office near the academia not opening to provide our paid for tickets and the repeated lying makes them a company to avoid at all costs. Caveat emptor ◦

Too expensive for what we got - I'm a travel agent with Dream Vacations and need to say this was so over priced. First due to marathon we didn't get picked up at our hotel however streets were open. Second no water on drive there. Van not overly comfortable. Guide didn't say a word the whole way there so we had no idea what we were looking at. Once we arrived we had lunch which was not included. We had a private guide that we had to share our tour with a couple strangers what happened to private? They should've been clear on what private was. Guide was ok. Made no recommendations shared little history but good with helping us get around. We left Florence at 8 arrived back at 630 so not 12 hours. Was rushed little guidance. My friends tour was half the price but included lunch and said her Guide was informative also included boat ride longer day however larger group. I would prefer that over this but sold out. Asked for itinerary info before excursion no response. Guide didn't seem clear and other couple seemed uninformed as well. Beautiful gorgeous sights though glad I saw it.