It was simply beautiful!!! - It was simply beautiful. The staff were super friendly, the castle was a dream. You just have to see it. Enjoyed a great tour with Anna. The VR glasses are amazing. Highly recommended.

Real Mediaeval Gem - This Castle is situated in the Inntal to the east of Innsbruck. We had a bit of spare time and decided to add it to our itinerary. What an amazing place! The oldest part of the castle was build in 1500 and much of the furnishing and room decorations goes back to the 17th century. We would have happily spent longer looking in more details at many of the priceless items on display. We were guided round by an expert tour guide who spoke good English, supplementing the very good audio guide available in various languages. There is plenty of parking but this is further down the valley. We had a pleasant 10 minute walk up quite a steep path to reach the castle, but there is a little train for those not able to negotiate the path. The route the train takes can also be walked and is a gentler 20 minutes climb to the castle on foot.

Beautiful castle with friendly guides - What a beautiful castle with friendly guides. We were the only English people on the tour and our guide went out of her way to make our visit enjoyable. The road train driver was also friendly. We are so glad we visited.

Beautiful experience - We just made this tour inside the castle. Even if we came on a rainny day, we parked the car take the mini train (by the way the driver of the train Mr. Gigi is a very polite person and helpfull for any questions that you may have, all respect) go up to the castle and listen the story of this castle.

Stepping Back in Time - I visited Schloss Tratzberg with my grandparents on a European vacation. We chose to do the regular guided tour without the virtual reality headset. We were pleasantly surprised at the condition of the castle, as well as the astounding amount of original furnishings. We used an audio guide that translated into English and found it to be very informative and easy to control, and our guide to the castle was able to speak fluent English. The tour was the perfect amount of time. Not too long, but enough to look around, ask questions, take pictures, and really take in the history. The staff was friendly and knowledgeable. Schloss Tratzberg was also fairly easy to get to from our hotel via taxi. I would recommend anyone interested in history come visit this marvelous time capsule.

Interesting Experience - Visited as part of a package tour. It is a well preserved schloss with many interesting artifacts, especially the furniture. The family tree fresco was very interesting. The audio presentation brings the place to life. The guides were very knowledgeable. It would appear that due to its location, you can only photograph the whole of the schloss from the motorway.

Avoid school trip season - The Schloss is a remarkable building. Been lucky enough to visit twice recently, first was last September and secondly this July. In September the tour group was about 20+ with a young female guide who supplemented the audio tour with additional information and there was time for question and answer sessions. In July, however, we stood around waiting an hour from ticket purchase to the start of the tour. There were several school trips going on in addition to tourists. The young male guide had a very large group 50+ to give handsets and headphones to as well as helping the virtual reality tour group. There was a lot of waiting around. We would have liked to spend longer in each room and have an expert description of the furniture and art than the audio provided. The audio tour is aimed at a young audience. The furniture is beautifully preserved, much is of international importance, and yet is mostly on open display. A wonderful place to visit but the visitor experience needs improvement.

Mixed feelings - The castle itself is nice and definitely worth the hike up the mountain. You have the option to hike up on a path, faster but steeper, on the road, longer, or with the train, but it does not come too often, only one train doing loops. However, the tour can use a lot of improvement. Long wait for the "guide" which is just a person pushing you around making sure you are not left behind. You will wait for this "guide a while, good thing there are seats, then, when she comes, the group gets divided in 2 groups, German Speaking and Englich speaking. The German speaking group gets a 3D VR tour, the English people only a short oral presentation. This felt very "unwelcome" to say the least. From there the tour is self-guided, audio. But with so many people you don't get to see everything, just listen, before the "guide" will show you the door to the next room. In short, yes, the castle is nice but the administration is lacking efficiency. On the back we took the train, it was raining. 3 Euros. Parking is also 3 Euros. It adds up to the entrace fee, not cheap at all.

Go your way - An unacceptable organization. A wait of 2 hours announced after purchasing the tickets to return. They take people in any order, no more pleasure in the visit! Really avoid the place if you don't want to waste your day

Not my circus, not my monkeys - I have been working in and for the tourism industry for almost twenty years. I have seen bad management very often but this was a circus where all the animals do whatever they want and nobody is watching over them. There are several parking lots but only one automat to pay, so be sure you find it on the way down. Price is 1 euro per hour. I recommend the 10 minute hike only for physically fit people with proper shoes that means shoes with a good grip. Otherwise take the Express or walk on the road. We came about 9:47 up at the ticket shop. There were people from the staff running around unprepared and confused. I get it, the second day being opened, probably they need time to adjust. The inability to employ people who are able to speak fluently in foreign languages is the mistake of the management of the castle. If you want the tourists from abroad you have to invest the money to actually make them feel comfortable while visiting. The tour should have started at 10 o'clock, they were 10 minutes late but okay, that can happen. That's not that serious. Since we were waiting for the tour, we popped in the souvenir shop. It's small, but you will find something tiny to take with you if you like. We decided to switch our tour from English to German the second we have heard their English. You actually don't get a guide but more likely a guard. We didn't book the VR but they said it doesn't matter. I politely refused at first but they were very persistent. I got the rash on my face later on. I don't know if it was from the VR glasses being cleaned or not being clean. It cost me the antihistamines and visit at the doctor. There was one guard with us, she was definitely a newbie. I wish her all the best so she is going to get more experienced and improve her German. We had a bit hard time to understand her. What I didn't like was her and her colleague talking behind our backs when they thought we can't understand them. That's simply unprofessional but nothing new. Unfortunately. I don't blame them because as I said that's the management's fault if they employ individuals with the bad attitude, without proper skills and education. Btw nobody checked our green passports and they didn't wear masks. Nobody wants to get sick because of the lousy personal. The exposition is poor, not very interesting and quite boring. The castle is sweet but small. Don't waste your money, time and energy in here.