Beyond my expectations - I recently had an exceptional experience with Beyond the Gorillas tours. My guide was John. There was a switch in guides the morning of because the first tour guide was running late. This was swiftly corrected by providing a different guide for my excursion. I contacted Beyond the Gorillas to arrange a boat tour of Lake Kivu and had a wonderful time. My guide was attentive to all details, including making suggestions of activities to do the rest of the day and taking me to them. My tour included a lunch. Because I am vegan I was a bit concerned about whether I would have good food options. They called a restaurant in the area and arranged my meal, got back to me about food options and had the food prepared once I arrived. This was amazing an unexpected. John even contacted me the next day to make sure all was well and I had everything I needed. He also sent a colleague to check on my the next day in his absence because I placed a clothing order to be picked up the day before when we were together and he wanted to make sure I remembered the location! This was more than service. It was service with CARE. The experience I had with this company has made a huge impact on me and has helped my time here be more enjoyable, especially as someone traveling solo. Much gratitude