Great experience! - The West Lake tour in Hanoi is an excellent choice for individuals like myself who are on the path to recovery from running-related injuries but still seek exercise and enjoyment. The electric bikes provide a comfortable and leisurely ride, allowing you to soak in the scenery and cultural without putting undue strain on your body. Additionally, the owner of the tour is incredibly kind and supportive, making the experience even more delightful.

Outstanding - Outstanding service! E-bikes were delivered to our hotel and picked up when we had finished with them. Friendly professional service and extremely good English for people struggling with the language barrier. Highly recommended and would definitely use this service again - absolutely made our trip biking in and amongst the hustle and bustle of Hanoi! Thanks again

Pleasant ride around the lake with a very nice guide - Pleasant ride, there was some air around the lake that made for a nice change from the sweltering heat in the city center. The bike ride is very easy, you hardly need to pedal Hien Nguyen was a very informative guide, sharing insights about Vietnamese culture and society in a perfect English. Overall nothing life changing but a very pleasant and interesting morning

Highly recommended a local experience must try in HANOI - What a nice trip. I really enjoyed the time around the West lake. nice services and great CS. the bikes are nice and easy to use. Highly recommended.

Great cycling around West Lake - Rented the e-bike for just a day. Love how it works. I feel like I am walking on the sky not riding the bikes anymore. I put my bike to the power mode and it was super crazy. The best thing I have ever done .Spend my entire day around WestLake. Thanks Electric Smiles and their team.

Lovely journey - Amazing discovery and expirience. Great and different way to find out more about the city by very friendly guides.

West Lake discovery! - I've been living and working around WestLake for over a year and half now, but the guides at electric smiles made me see it in a whole different light. There's something about the way they tell the stories that captivates the soul. Oh and the pedal assisted E-bikes are by far the best vehicle to be going around Hanoi on. What an experience!

Pleasant West Lake ride - The ebikes were really good quality and kept in great working order with quality helmets supplied. Staff were very helpful and spoke English really well. The ride was easy and it was nice to see a different side of the city. There were only a few things of interest to see along the way, so its more about enjoying the scenery than getting a history lesson. You do ride along some busy roads amongst the traffic at times, this would be terrifying if you had children with you. The guide is leading the pack whilst concentrating on navigating the traffic herself and could easily be unaware of any losses in her group behind her. A safer option may be to have two guides, one at the front and one following at the rear. Traffic conditions vary depending on the time of day, ie; AM tour starting at 9 would have missed peak hour traffic, but PM tour means your riding during the busiest time of day. Making our own Lotus tea was a special touch. LiLi was lovely.

Easy E-Cycling - We had one last day in Hanoi before flying home and had done enough of the Old Quarter and shopping. We caught a taxi to the Bike Shop (right on West Lake) and were pleasantly surprised with the professionalism of the Electric Smiles E-Bike. We were given instruction and a test drive before setting off on our own. It was easy to navigate the Lake - we just kept following it around. We stopped a few times - photos, beers, lunch and had a very pleasant half day out. I would highly recommend the service. On our return the young woman organised a cab (with discount) to take us back to the Old Quarter and gave us a recommendation for Dinner (again with a discount voucher) - the dinner was lovely.

West Lake tour was great! - The ebike tour was great -- an interesting way to tour around Tay Ho/West Lake. Riding the ebike was easy to get used to and the guides were so helpful in taking/returning the bikes and helmets at each stop. Felt completely guided and supported. Coffee/tea and fruit to start the tour even. Would recommend this tour!