Needs better organization - The trip was not well organized. We were unaware we would tour the city before going to the winery. It was a pleasant surprise, but the opportunity to enjoy the city by shopping or having lunch was missed. Instead, we just walked around. Then we went to a lovely winery; however, your wine was not included in the price you were initially charged. We then went to another winery again wine was additional. We had a lovely lunch there. We were taken to two other wineries that were closed. It seemed they had no plan for the wineries as we just showed up and hoped we could get in. The tour guides were very nice

Wine Tour Disaster Marseille - Wine Tour disaster. I was so excited to book this tour. Going to 2 gorgeous Château in the Marseille region whilst on a stopover from our cruise. Things started not so great. We booked through Viator and listing advised that our pick up details would be advised/we would be contacted 24 hours prior. This never happened. I was chasing on the day asking where pickup is (even after providing ship details months earlier on booking). The next issue was that the tour operator advised we would be doing a city tour. I said I did not want to do a city tour, it was never advertised in the listing and to be completely frank, all I wanted to do was the wineries and taste great wine as advised in the listing. Despite advising we did not want to do a city tour, the tour operator proceeded to waste two hours of our time walking around the province that none of the group wanted to do and on top, I have a knee injury and another in the group had an injury that walking was not our preference (not to mention still managing the swelling and pain today). It is worthy to mention that this tour operator is the most boring, dry guide I have ever had on a tour. I understood later why the operator wanted to do a city tour and that’s because the first wine tasting booking that he had made was for 11 am. Since this was a Wine Tour, I don’t understand why he could not have taken us to a wine bar or another winery, to taste some wine! The listing advertised alcohol included and a wine tasting and vineyard tour. None of these things happened. We had to pay for both our wine tastings 25 euro each at the first stop and 10 euro each at the second and there was no such thing as a vineyard tour. I could keep writing about all the things that happened, but I can’t put into words how sad, disappointed and upset I was. I actually got back to the boat and cried my eyes out! This was meant to be a special, romantic celebration for our anniversary and instead it was the most ordinary thing I’ve ever paid, just short of AUD 500 for my husband and I. Absolutely cheated by Planetazur, who continually blamed the website platform for ‘not having their tour details updated’. No my friend, this is your responsibility to advertise truthfully.

Wine Tour disaster by Planetazur - Wine Tour disaster. I was so excited to book this tour. Going to 2 gorgeous Château in the Marseille region whilst on a stopover from our cruise. Things started not so great. We booked through Viator and listing advised that our pick up details would be advised/we would be contacted 24 hours prior. This never happened. I was chasing on the day asking where pickup is (even after providing ship details months earlier on booking). The next issue was that the tour operator advised we would be doing a city tour. I said I did not want to do a city tour, it was never advertised in the listing and to be completely frank, all I wanted to do was the wineries and taste great wine as advised in the listing. Despite advising we did not want to do a city tour, the tour operator proceeded to waste two hours of our time walking around the province that none of the group wanted to do and on top, I have a knee injury and another in the group had an injury that walking was not our preference (not to mention still managing the swelling and pain today). It is worthy to mention that this tour operator is the most boring, dry guide I have ever had on a tour. I understood later why the operator wanted to do a city tour and that’s because the first wine tasting booking that he had made was for 11 am. Since this was a Wine Tour, I don’t understand why he could not have taken us to a wine bar or another winery, to taste some wine! The listing advertised 4 hrs each at 2 wineries, alcohol included and a wine tasting and vineyard tour. None of these things happened. We had to pay for both our wine tastings 25 euro each at the first stop and 10 euro each at the second and there was no such thing as a vineyard tour. I could keep writing about all the things that happened, but I can’t put into words how sad, disappointed and upset I was. I actually got back to the boat and cried my eyes out! This was meant to be a special, romantic celebration for our anniversary and instead it was the most ordinary thing I’ve ever paid, just short of AUD 500 for my husband and I. Overall we were scammed and cheated. This tour should have been a half day at best.