Booked wrong and was helped - I booked aqua land by mistake and couldnt go on the day aqua land was open, i emailed at 11pm panicking and i got a response straight away, and even though i didnt book the trip through them, only the coach, they helped me out, and i got an email confirmation that everything was all sorted at 7am, worked magic. Very grateful!

Fabulous park, but bad transfer - The park is sensational, attractions are incredible but the transfer by bus was not enjoyable. To enjoy fully, buy the "fastpass" to skip the line (12euro / adult) and take beach shoes (ground really hot). 6-7h required But the bus travel was not satisfying : We first turned around hotels to pick up other customers during 1h and then only left for the actual trip (50min from Muro - North). Same on the way back. Plus, the bus was so small we were touching knees with people facing us. To enjoy fully, rent a car (50euros per day) and buy the entrances directly at the park (30e per adult). Less expensive, more time in the park, more confort.

Park good excursion bad. - The idea was to enjoy a trip to palma and use a different water park to the one in Alcudia. The coach picks up from various locations - this was due at 1010 but arrived at 1100. This meant that we arrived at the park at 1200 so by the time you got into the park and settled it was about 1220hrs. We were told when we booked it included two free sun beds but when speaking with staff at the park they didn’t know anything about this agreement. The park is great but so be warned the ground gets very hot in places so wear footwear as much as possible. The coach back picks up at 1620 so €200 for a four hour trip. Would have loved to be there for opening and closing. This coach also calls in at the sea life centre so this adds transfer time too. First time and last time I’d use no frills for this place. Let themselves down badly with this.

Customer service shocking also - We was originally booking aqualandia...we was talked in to booking the western one 1 hour away the park opens 10 until 6..we was picked up at 10.20am it should of been 10 (ok they can't help no shows they dropped the marineland off first then us less time in the water park then we was told we was getting picked up at 16.25...they changed it to 16.35 due to the delay in the morning the ques was ridiculous for rides and food so once u ate you managed to get on around 4 slides with the ques..they didn't care just wanted the money really ruined it for the kids even sent them pictures of the ques I expect ques however if it an hour away I believe you should be picking people up at 9 and collecting them around 5 or 6 people are paying for a full day out...they also pick western waterpark up first again after dropping us off secondly to marineland do no recommend this excursion at all and it wasnt the cheapest either when we could of gone to aqualandia for the same price or hidropark cheaper...the boat trip though was fantastic