Nice day trip to the mountains - The booking did go smoothly and the tour operator contacted me immediately afterwards to confirm the details. Also my guide Bakhtiar contacted me before my arrival to Almaty, so everything was very well organized before and during the trip. It was amazing to go up the mountains so class to the city, of course it helped that weather was sunny and quite warm! The views from 3.200 meter were amazing and there are also many activities offered up there. There are also several nice restaurants and cafes up there where you could enjoy nice meal and drinks. All in all for me a very enjoyable and relaxing day in the mountains and Bakhtiar was doing an excellent job to arrange the program to my liking.

Amazing - Amazing spot.. must visit. Nursultan really was help full picked us on time and were very polite. Helped us in giving information about the Kazak culture, about the history and their heritage. The trip was really amazing and will advise every one to go…

Must visit place to Shimbulak - It was a wonderful trip to Shimbulak and the guide was so helpful in all the ways. My kids had never done skiing, there we have the opportunity to learn with proper instructors. Kids confidently did skiing within 10 minutes which is really appreciable.

Excellent guide, amazing views - Our guide Nursultan was super nice and delivered the tour as advertised. We had a great time talking everything about Kazakhstan. View on Shymbulak is great.

Excellent Tour Guide - Thank you so much to Mr NurSultan our tour guide who are very professional, helpful n friendly. He is an excellent guide and always provide us all the guidance needed and explained all the details well when we asked . He took good care of us especially in the ski resort as it is very cold up there in the mountain but very nice view and great experience . We really appreciate all his assistance and professionalism. Thank you

Incredible tour! - Incredible tour to Medeu and Shymbulak! Great opportunity to see stunning views of Shymbulak mountains, visit the iconic Medeu skating rink and enjoy the beauty of nature right outside of Almaty. Nursultan (owner of Neomad) is so knowledgeable and friendly and made this an unforgettable experience for us.

Awesome!! Freshest snow of the season - Super awesome Full day worth Just snow and snow all around Very convenient cable cat ride. Multiple options for climbing height. Good service.

The guide was really friendly and we felt as we are roaming with an our old friend in Kazakhstan he was that awesome - The view of the mountains snow and ice what an amazing experience we had with the climate it was amazing

Exploring Shymbulak with Nur Sultan: A Journey of Warmth and Wonder - Our guide, Nur Sultan, during our visit to Shymbulak, was an absolute gem. With a calm and comforting demeanor, he not only made sure we were comfortable but also shared captivating stories and information about the area, immersing us in the warmth of Kazakh local culture. One of the most memorable moments was when Nur Sultan prepared tea for us along the way. It was a simple gesture, but it added a touch of coziness to our adventure. Everything about our tour was seamless and perfect, thanks to his expertise and care. In his company, we didn't just explore Shymbulak; we felt like we were welcomed into the heart of Kazakhstan. It was an experience we'll treasure, and Nur Sultan played a significant role in making it so memorable.

Tour was cancelled due to wearing - I was asked to cancel this tour due to weather, still the money was deducted & entire amount was not refunded. This is not ethical. I will really not consider booking again through tripadvisor