Great day out - A lovely time. Going on the nemesis reborn opening day. Rode it twice and was very fun. Definitely go to this park it is worth a great day out. Big rides such as the smiler, oblivion, and nemesis are very thrilling. And smaller rides as the runaway mine train and spinball whizzer. To kiddie rides a CBeebies land.

Adventurous, entertaining; hospitabl! - We were all having a lovely experience at the Alton Towers Resort and park. 30.10.24 - 01.11.24. Unfortunately, our son took ill during the night. We want to give recognition and heartfelt thanks to the amazing hotel staff, amazing security and First Aider Daz, First Aider Ash, Charlotte and James manager front desk; everyone else who was involved with our son's care.

Best fun ever! - Spent 2 days at Alton Towers and stayed in the woodland lodges..we honestly had the best fun ever..staff were brilliant and the rides are the best we've been on..cant wait to come again and would recommend to anyone!

3 night stay - 3 night stay at enchanted lodges. Great place. Staff very helpful on arrival. Lodges spacious. Travelled 1 adult and 2 teens. Breakfast at crooked spoon great. Took sandwhich bags and took few pastries for park snacks. Spent 1 full days in park. First day 12 big rides. 2nd day 14. Ques no bigger than 40min max. All staff very helpful and friendly. Yes food over priced but same everywhere. You can take your own food in to save some pennies. Last day spent in splashlandings. Again excellent experience super helpful staff. All in all very good stay. Well done alton towers. Can't wait to come back

Great time to visit - Amazing, the park was quiet, wait times were only 5 mins, It was the perfect time to visit. Very few disruptions and none that affected our day.

Awesome Trip As Always! - We did the stargazing pods which were abit of a tight squeeze because of how small they are, but the food was lovely and we had a great day doing the golf, then on day 2 we did the theme park. I've been Alton Towers many times as a thrill- seeker I love it! The rides are amazing and they always wake me up. The queue times are quite long but it's always worth it. The gardens are so peaceful to walk through aswell. We also did the water-park, which is as good as the theme park. There was a wide variety of slides and pools to swim in.

Expensive but very lovely - Went with boyfriend. We enjoyed Alton Towers; the queues were average about 45 minutes, which for scarefest isn’t too bad. The scare maze we did was very short and £12 (each) - it was okay. If you’re looking to be scared, this isn’t what you’re looking for The food was expensive but average, we spent about £60 over the two days just in the park, as breakfast was included in the hotel. The refillable drinks are very worth it in the park. Hotel was clean and included free biscuits, the bed was a big double bed and the room was very spacious. The provided entertainment was aimed at younger audiences, good for kids. Ride availability was quite spotty on the second day but we did manage to get everything we wanted to do, done Overall, quite expensive but an enjoyable trip - we recommend taking your own food

Standards slipping - Alton towers hotel stay for the Santa sleepover with Waterpark & Themepark tickets. Waterpark - great visit in the actual play area, quiet as this was for hotel guests only this weekend which was a major factor in booking. No queues or very little queues. Given how quiet it was, disappointed the changing rooms weren't very clean. Toilet area smelled like it'd not been mopped for a month, urine smell over powering. Please invest in some cleaning products and give a thorough disinfecting. The staff were using a broom type mop to sluice out the changing cubicles which was just moving the dirt around. The alarm for the big bucket has still not been fixed, wasn't sounding in February. Beware if you have little ones as they'll get knocked over. Alton towers hotel - double bed broken, mattress was well and truly gone, no support whatsoever - 3 days later my back & neck are still hurting and had zero sleep. Lamps next to the bed also very dusty, not great for 2 of our party with allergies/asthma! Bunk beds OK but very creaky when one person moved. Lock on the door was broken which took a long time to resolve and wasted part of my evening going to and fro to reception. Seriously unimpressed at getting a knock on the door at 9:30am when check out time was 10am. Seriously Alton towers, for £400+ I expect you not to have a bailiff type employee banging on the door as we were trying to get ready to leave. Kids were also disappoited we didn't have the big teddy bear in our room this time. Small detail but matters to small kids and also when it's advertised as such, expect it to be there! Themepark - looking very tired, all the rides are grotty/dirty - easy enough to clean them surely? Keep them looking bright and appealing to kids. The night garden characters in particular look more like a halloween atrraction now, especially poor upsy daisy and her dress, green with algae. Makka pakka looks like he needs to give himself a wash down with that communcal sponge he's always forcing on the others. The queue line activities in Cbeebies land are broken on the Postman pat ride and have been like that since we visited in February. Rides also repeatedly broken down - treetops was off all day, not worked in 3 visits we've been in the last 18 months, go jetters & postman pat also broke down multiple times. Very disappointing as the time wasted in queues meant we missed some of the start times on the timed attractions like Furchester hotel/Andy's dig and the Christmas show in mutiny bay as we'd planned to go over there for the last show. Also felt they could've added a show time for the sprout show given the park was still open for a while after the last showing. Didn't get to take advantage of the reindeer games either due to wasted time in cbeebies land for rides which were broken and therefore missed out on the prizes. We managed to see some of the shows in cbeebies but again, only one showing of teletubbies at 10:30 which we missed due to only being able to get a breakfast booking late on. Not sure why an additional show couldn't have been put on as the shows are all really short. Santa experience was good, Santa was very personable and good with the kids. Grotto looked nice. Some people mentioned they felt rushed but didn't feel like that for us and the kids got a nice teddy each. £20 for 2 single photos was an absolute P***take. No option to even by a single one. Christmas buffet meal in Flambo's was below expectations with some items looking overcooked, others over cooked and meat quality very fatty. Breakfast OK but swimming in oil. Evening entertainment - panto OK, probably more for older ones/adults really as some of the younger kids were bored although my 2 and 5 yr old were tired and happy to watch what was going on. They were looking forward to the splash landings hotel kids entertainment but a power cut lost 90 minutes of that. Disappointed no contingency to provide guests with drinks - even water - during a power cut, especially young kids. For the money we've paid to Merlin, surely a bottle of water or 2 could be given. VERY hot in splash landings too so made for a tiring experience trying to entertain kids with no liquid whatsoever. Water in the toilets was off, only thing working was emergency lights. Fish tank on the splash landings hotel is appalling - the fish look unhealthy, behaviour shows they are not happy and tank hasn't been cleaned in a while. No natural anemone for the clown fish. You'd think given they have a sealife centre, someone from there could look after the tank! Half the aquatic life from the information signs are no longer there, not surprised. Overall, 3rd time staying over and each time it seems to be worse with lack of investment/cost cutting/customer service going downhill. Staff are ok but when you have an issue, they can't actually resolve it. Won't be renewing our annual passes as don't feel we are getting value for money since charging full price for over 90cm, our 2 yr old is still excluded from half the rides and our 5 yr old has only just hit the 1.1m requirement so we have missed out on previous visits. Booked again for February pirate takeover before we'd been this weekend, wish we hadn't to be honest but will be using alternative themeparks if we don't see an improvement to the issues outlined above.

Disappointing - Arrived to a dull entrance with not much christmas spirit. Nearly all eateries and rides closed. Santa visit was okay. Lodge was warm but not very clean. Evening meal at the Crooked spoon was a carvery that was luke warm and kids section was appalling. Rock hard chicken coupons and fish fingers, chips were cold and mac n cheese t was cold. Pantomime was boring and late start for kids. Breakfast again was buffet with luke warm offering. Had to ask for fried eggs which you could of bounced of the walls. Poor selection fruit and kids choice. Cold pan cakes rice crispiest and cornflakes. Overall very disappointed and 2 fed up grandchildren. Has really declined since 2020

Awful stay with even worse customer service - We stayed over the Scarefest weekend, we drove for 6hrs to get here to be welcomed by the worst stay I have ever experienced with customer service during and after to be not interested at all in our tortuous stay. We arrived very exited to splash landings and pool. The staff were great here but the cues for the rides were very long! We went to our room it stunk of cigarettes, we realised this was from the room next door. There were more than ten people in this room with door held open with a towel as there were so many of them. They were smoking drinking absolutely hanging from so much drink early evening. We complained to the front desk but nothing was done about it almost too scared to confront them. We didn’t sleep from ongoing noise all night long we felt scared, clearly no sleep was had. There were people being sick in the restaurant area so we swerved that area. After our stay we contacted the help line to as for help and sent an email explaining what happened. They offered us discounted room for £150, this was the price of the room anyway so zero discount given , more salt in the wounds from this pitiful experience. We weren’t allowed to stay at any special occasions either. I would stay away from staying anywhere near the hotel complex unless this type of stay appeals to you. We left early the next day due to be knackered from the night before. Positives, it would be unfair not to say these. The rides were amazing, if you’re a thrill seeker there isn’t any better in the country. Makes sure you buy at least the gold card to enjoy it as the cues are 2hrs long.