Sep 20, 2024
Incredible experience - Amazing experience with a wonderful view
The instructors are very friendly and convey a lot of confidence and tranquility
No doubt the best place to do Skydiving in Portugal
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Jul 2, 2024
Unforgettable moment 01.07.24 Sophia G. - Crazy and unforgettable experience!!!! Very friendly and very professional team, I will never forget this magical moment 🤩! The Algarve seen from the sky is Waouuuuu...!😍♥️🇵🇹 A huge thank you to the whole Skydive Seven team and an even bigger one to Duarte&Marta 🙏😘
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May 3, 2024
First Parachute Jump - Best place to have your first parachute jumping experience. The instructors are super friendly and make us feel comfortable. There is a moment of explanation of everything important before we take off and they remember everything again when we are about to jump. During the process I felt super safe and there was never even a thought of the "danger" inherent to the activity because they are super informed and really make us feel confident. I highly recommend it!
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Apr 28, 2024
Obsessed and searing to book my levels for my license now! Best thing I’ve ever done in my life! - Thank you so much for the most incredible start to finish experience for the 15,000ft skydiving for my 29th birthday - what a way to celebrate! I couldn’t stop smiling and laughing the entire time, John, my instructor was an absolute delight and put me at ease so much, he was brilliant and I couldn’t have asked for a better skydiving experience and for my first! I will definitely be getting my licence and coming back! :) Thank you so much!!!
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Apr 23, 2024
Great experience - Terrified to do it but well worth it, views were amazing and Manny definitely made it easier than it should have been. That being said dunno if I’d do it again 🤣
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Apr 18, 2024
Best thing ever, so good I went a second time - Skydiving was an amazing experience, the tandem jumpers have great experience and know how to make you at ease or even hike around with. I enjoyed the experience so much that I went a second time and Duarte was such a great and funny guy it honestly made it feel better.
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Apr 15, 2024
Wonderful Experience - It was a wonderful experience, Sara was super friendly and João was incredible at jumping.
I loved the moment, I went to celebrate my husband's birthday and we were both in love with the wonderful view during the jump.
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Jan 7, 2024
Unmissable Opportunity - Absolutely fantastic team, incredible experience!! From when we entered the place until it was time to get off the plane! I highly recommend trying this adventure
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Jul 27, 2024
Good but unpleasant commercial pressure - Good experience, the instructors are very nice.
On the other hand big negative with Sara, the saleswoman/accompanist. She insists on selling her upsells and makes the experience unpleasant.
She insinuates that I am afraid because I do not take upsell to jump higher 😂
And I had to pay 15€ for 1kg too much while they equipped me with 5kilo of equipment 😂
It’s a shame she wasted this good experience
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Mar 3, 2024
Encounter with rude staff - This experience would have been 5 star because my instructor was excellent and my skydiving experience was phenomenal. However, after encountering a terrible customer service experience by Sarah on 03.03.24, I give this a 2 star.
Once we completed the activity around noon, we were given a form to fill in, which gives the option to purchase the video and pictures of your experience that have been recorded. There are few packages to choose - for example: €70 for either the photos or video; or
€95 for both the video and the pictures.
I opted for the video and pictures, whereas my friend just opted for the video. We both made separate payments. We were told by Sarah that we would receive our skydiving content later on the day via email.
At 14:13 they called my friend to clarify exactly what we want - my friend repeated the same thing. My friend’s file was sent at 14:34 (video) and 14:38 (images) - 4 minutes apart. I received my video at 14:41 (video). I waited for 20 minutes and there was no sign of my photos. I called them at 15:03 in regards to this and Sarah herself confirmed that when she had called my friend, it was mentioned to her that I was the video and photos, and my friend wants just the video. I then received my second file at 15:19.
I asked if I could get the €25 refund, which I paid extra to also get the photos, and also because it caused me an inconvenience. Additionally, I requested this because my friend received a service that she didn’t want, nor paid for. Sarah refused this and then started claiming that we signed the wrong papers, as in I signed the paper where my friends name was written and she signed the paper where my name was written, which is not the case.
She was not cooperating with the conversation and kept cutting me off. Again, I did say that I understand a mistake was made by the skydiving company but it wasn’t fair that I paid €95 for the full package when my friend only paid €70 and received both the video & photos. She started saying that it wasn’t their fault and they never make mistakes like this. She wouldn’t let me put a word in to explain or reason with her how this is unfair to me and she started getting rude. I asked for proof that we signed the wrong papers, as we know that didn’t happen, and she refused to do so. She kept on saying that we were lying and didn’t fill our respective forms - even though she verbally confirmed it to me and we had seen her right down our names and how much we paid.
She was not co-operating with the conversation. I listened to her side and understood that a mistake was made from her end but she refused to acknowledge it, even though when I called back, she herself confirmed that I had asked for the video & photos, whereas my friend only asked for the video. She was very dismissive and was trying to get me off the phone by constantly saying “have a good day, and bye”.
A few people who did the activity before me had pre-warned me to be wary that when it comes to the tips, Sarah changes the amount. They gave me the example that they had written £0 for tips due to budget issues and she had altered it to £10. I mentioned this to her when she had the audacity of accusing us of lying and said that no such thing had happened. She refused to acknowledge what I said and hung up the phone.
Again, I understand mistakes can happen but when it causes inconvenience to someone, compensations should be made. My encounter with Sarah ruined my whole experience, which I was initially so happy about.
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