The actual duration is influenced by the day’s real-time traffic conditions. All of our drivers are professionals who deliver high-quality service. Our customer service team is available to assist you before, during, and after your trip.

Key competitive advantages:
• Greeting service with a name sign in the airport’s arrival hall
• Up to 60 minutes of free waiting time
• Bilingual drivers fluent in both English and the local language
• Multilingual customer service available in English, French, and Mandarin
• Flight status tracking and driver schedule adjustments for significant delays
• Free cancellation up to 48 hours before the scheduled pick-up

Points of Interest

• Ultra

• Private transportation

• Addition waiting time - after 60 minutes of free waiting time, we may charge 40 euros per hour as extra waiting time. However, if you inform us your delay in advance, most of time our drivers will be happy to wait for you some more time or our operator will assign a new driver to you if the flight is seriously delayed in order to avoid this extra fees.

• Our customer service team is available on WeChat, Line, and WhatsApp, providing support in English, Chinese, and French.
• In the event of a significant flight delay, we will adjust our schedule and arrange a new driver for your service.
• After 60 minutes of complimentary waiting time, our driver will call to confirm your presence.

Information required for service booking:

• Flight number
• Pick-up time
• Local contact number
• Number of passengers
• Destination address
• Information to be displayed on the name card when picking up clients at the airport arrival gate
• May be operated by a multi-lingual guide/customer service team

For a full refund, cancel at least 24 hours before the scheduled departure time.