Feb 8, 2025
Airport transportation - Our travel agent booked our airport transfers with DePalm. On our return trip, Luis, our bus driver really made the trip entertaining and informative. I wish we’d run into him earlier in our trip!
Review provided by Tripadvisor
Jan 5, 2024
Airport transfer seamless and high degree of service - Our round-trip airport transfer was seamless. The team went above and beyond when we had a change of arrival date/time. They were easy to contact via phone and email and made the last minute changes at no additional cost. We accidentally left a phone in the car when we were dropped back off at the airport. A quick phone call and 5 minutes later, our driver had come back to ensure we got the phone back. The drivers were perfectly on time, in fact even early, to pick us up at the airport and at our hotel for our departure.
Review provided by Tripadvisor
Jul 3, 2023
Excellent experience with multiple services - We used De Palm Tours for private airport transfers for our family, which included car seats for young children that were part of our group. Additionally, we used De Palm for our wedding shuttle for all of our guests from the hotel to our venue. Each shuttle and transfer that we coordinated came on time (with the car seats requested), with friendly staff, which lead to a pleasant experience. I would highly recommend this company, as they communicate timely, and are very reliable.
Review provided by Tripadvisor
Jun 19, 2023
Yes to this transport! - We usually book higher end transports, but I forgot. Last minute (literally the day before, and a bigger party of adults and children/teens) Extremely reasonable, very professional, and they knew to get us back to the airport early! Personable, friendly, professional! I would book with them again!
Review provided by Tripadvisor
May 21, 2023
Great experience - Efficient and timely!! Brenda was able to book our trip back to the airport! So glad they are right in the hotel to help you.
Review provided by Tripadvisor
Jul 8, 2022
THE BEST! - We used De Palm Tours all week from airport transfer to being taken to and from all of our tours this week. All drivers were great, but I remembered one driver’s name - Jay; he was phenomenal. He was funny and is a pro at providing exceptional service. A must for any transportation need in Aruba.
Review provided by Tripadvisor
Aug 24, 2021
Better than a taxi - We booked this service through the company that we booked the trip. The company offered a free and included bus to and from the hotel. We thought that because we were at risk due to Covid-19, that we would pay the extra to get a better way to travel to and from the hotel i a timely fashion. The driver was great and the vehicle was clean. Our driver wore a mask as we did also while in the vehicle. The driver had a sign for us upon our arrival and we went with the escort who also assisted with our luggage. The vehicle smelled as if it was cleaned with a cleaning agent.
Review provided by Tripadvisor
Feb 20, 2021
Not bad - They did not have us listed. However, they got us a ride right away. They were very friendly. The young lady that assisted us was nice. I didn't like that no one helped with our bags. Very smooth and convenient process.
Review provided by Viator
Mar 28, 2025
Dont waste your money!!! - I would say they defrauded me. I paid in advance for a private RT transfer from the airport to the Hilton (Hilton recommended these Jokers). On arrival, nobody met us after customs, searched for 25-30 mins. Walked across the street to their office which was locked. Went back in terminal and starting asking around. Another 30 to 45 mins finally an Arubaian women in a yellow shirt I saw and approached. She could not have cared less or been more rude. I paid $275 for a private transfer with luggage help to be met at custom exit.
Review provided by Tripadvisor
Apr 18, 2024
Lack of commitment - I booked the transfer from the airport to the hotel, when I arrived the reception was great, they advised me to send a message to Carlos for information on the return and tours, we did this, but we were ignored, two days before returning I had to ask for help at the hotel to arrange the return time for the Transfer, my flight was at 1:30 pm, they asked to be ready at 9 am, which was absurd because it was close to the airport, ok we agreed, but we were ready at 9 am as agreed and it wasn't until 10 am! Absurd! I do not recommend disregarding tourists to anyone!!
Review provided by Tripadvisor
