Amazing Serengeti experience - Just some feedback for your company: Your guides should be fluent in English and have enough data and the proper phone charging equipment to accept phone calls. Witness couldn’t answer the phone when I was trying to contact her about something important bc she was out of data. Your company should be providing her data to communicate with customers. The Arusha Inn hotel lost power and didn’t have WiFi for half of the time I was there. I think it was out in the whole city, so I know that’s not something you could help. Sam, the one who took me to the waterfall was driving a van that did not have 4 wheel drive and felt very unsafe driving up a muddy mountain. We could have easily slid off the side of the mountain road and died. Drivers taking customers to the mountains should be driving 4 wheel drive vehicles with mud tires. Sam was very nice though and did his best considering the van was just a regular commuter vehicle. Derick Ayo, the actual safari guide was amazing and did a great job keeping 7 people from different countries very happy and safe. He was up at 4 am getting the Safari truck prepared and ready each day, even changing a tire while all of the guests were having fun with the Maasai people. He really took such great care of us, making sure we had what we needed and worked very hard and long hours to ensure we had a great Safari experience. The days spent in the Serengeti, Ngorongoro Crater, and Tarangire were amazing and mostly because of Derick’s hard work, knowledge, and experience. He even let me connect to his WiFi hotspot so I could communicate while in the Serengeti! If only the other drivers I encountered could have been as smart and well prepared as Derick, I wouldn’t have any complaints at all.