For the best experience, follow their suggested itinerary as much as you can - "TheSunnyTour.com" is a local Korean-Kiwi tour operator based in Auckland, and they specialize in guiding foreign tourists from all over the world, particularly those from Asia and Europe. Their fees are very fair and competitive; I could not find better rates among all the other Auckland tour companies I researched. My review will not reflect the typical experience of the Sunny Tours' Day Trip in Auckland, because I had requested a heavily-modified itinerary that was quite different from their suggested menu (Mount Eden-Mission Bay-Muriwai Beach) listed on TripAdvisor. I had asked them to take my family to other places outside of Auckland, without any prior knowledge of the cities and roads that we would be required to travel through. As a result, Sunny Tours had to assign us their lone driver/guide with previous experience visiting those places (instead of perhaps their more experienced tour guides). Also, there were a few stops on the planned itinerary that we had to skip because we ran out of time (some of the roads took longer than estimated). Our driver/guide Kim was very cheerful and friendly; she transported both us and our luggage (we could not check into our hotel until the late afternoon) on the day tour. Her careful driving made us feel very safe and secure, even though we sometimes traveled on winding mountain roads with dangerous curves. Although her English may not always have the best (she knew Korean and Chinese better, so I'm already impressed that she learned English as a third language), she was always fun to talk with. If you book this tour, I recommend that you stay close to their suggested menu (Mount Eden-Mission Bay-Muriwai Beach) so that Sunny Tours will have more drivers/guides to choose from. If there are 1 or 2 places that you absolutely want to include, please contact them ahead of time via TripAdvisor and they will let you know if it's possible. Otherwise, choose from any of their other set day tours. Unless you absolutely must have a tour guide who speaks perfect English, "TheSunnyTour.com" is an excellent choice for booking a private or semi-private tour around Auckland. As I mentioned before, their pricing is the best I've seen in Auckland.