This experience rocked! - The service was so on time and auntie Mai was a great driver who haves us insight on recommended locations on the island. She made the service what it was and that was 5 stars! Thank you and I will always recommend your services for bookings.

Lovely greeting and very friendly and helpful couple. - Nice aircon and conversation 👌 provided some nice spots to visit. Offered to take us to store and went out of their way to accommodate us. Thank you. From Kirton Whanau.

Airport transfer - Such a lovely driver! Offers to stop at grocery store, but we were to tired. Gives us many informations about activities in cook islands. Thanks a lot!

The staff were great... - The staff were great everything went smoothly from pick up to drop off we were even given a tour of the town as to where to buy goods etc

Reliable On-Time Transfers - I used this company for airport return transfers and for a point to point transfer to activities. They are very reliable, always on time or early. Highly recommend them.

Better Communication Needed - We used this service for a ride from the airport to our hotel and also for a ride from our hotel back to the airport. The van itself was fine and air-conditioned and the drivers were nice. My only complaints are the departure times. When leaving the airport, all of the passengers were there and accounted for and we waited a thirty minutes waiting outside the van before we finally left. No explanation provided or estimated time of departure provided. We could have gone to the ATM and taken some money out, or shopped in the airport stores but didn't because we didn't know if we were leaving in 2 minutes or 20 minutes. Additionally, when we were leaving our hotel and heading to the airport, we were told the van would pick us up at 9:30 am. When the van hadn't arrived by 9: 45, we had the front desk clerk call them for an update and they were told, they'll be here soon. The van didn't arrive until 10:00am. While this didn't affect our flight it would have been appreciated if better communication had been given. A text sent to our phone stating the delay/changed time of pickup would have been better customer service.

We don’t need drive to airport on 25-12-23, can we please be refunded? - We don’t need transport back to airport on 25 Dec. can I please request a refund? We have arranged with the car hire company that we return the car just prior to our flight on 25 December

Got there in the end - Lovely friendly people, unfortunately they did not appear to have my booking but were very prompt in organising for a van to come back and collect us.

Rarotonga too far for not enough - We stayed at the Rarotonga Beach Resort and Lagoonarium. This place sure needs a makeover. The whole place is dated and it looks as though nothing has been done for years. The water did not flow out of the shower the entire time we were there and the water in the sink in the basin sprayed out over the basin. The wardrobe was half covered by another cupboard that they put the fridge in - very poor design. The place was dirty, one rag stayed in the foyer the entire time we were there. The gardens were unkempt. Mosquitoes nearly eat me alive - despite me using mosquitoe spray. Breakfast consisted of old fruit, mush, stale pastries and undrinkable juice(liquid) in large containers. Staff not interested in guests or listening to issues. Would never go there again.

Average experience for the price - I booked my transfers to and from the airport with Cook Islands Tours and was fairly disappointed with the experience for what I paid (over $100 for 2 x return transfers). After landing in Rarotonga, there was about a 45-minute wait in the van prior to departure with no communication from staff around timings - and my hotel was only a 5-minute drive away from the airport (Edgewater). It doesn't seem fair to charge each person the same rate when there are quite variable hotel distances. Most notably, there were not enough seats in the van for the number of people who had booked a transfer and one man was asked to essentially sit on my lap and kindly proceeded to sit on the floor instead. The same seemed to occur for the van next to us so this was not a once-off occurrence - selling more seats than are available seems very unethical to me. The water and lei provided were nice but did not justify the price - by comparison the local bus charges $5pp from the airport to locations all around the island plus a $2 fee for luggage. My return transfer was less drama but the company did not seem to have a record of my booking so it's fortunate I called the day prior to confirm.