Magical sunrise - My friends and I had a great time on the water with Ritchie. He is very knowledgeable about the area and personable. The sunrise was absolutely beautiful and we thoroughly enjoyed our swim and tour through the various parts of the lagoon. I definitely recommend the tour. Side note, we later enjoyed a private boat tour with Ritchie of other parts of the lagoon and the rapids in the evening - equally magical!

Don't think, just do this tour! - Unfortunately, our tour in the morning was canceled due to circumstances. This was neatly resolved and as an alternative we could go for the same tour the same day, but with the sunset. Our guide deserves a true 10+. He speaks perfect English, knows a lot about the area and the lake and is a really nice guy. (And don't forget his best buddy, the dog)

Magic - A unique moment, timeless! From the beginning to the end. Departure under a starry night (we were able to see a shooting star 😍), splendid sunrise and breakfast on arrival (gourmet plate of fruit and toast)! We also appreciated the little touch with the bottle of water and a cereal bar in our water bag. As well as the big plus, the photos and videos taken by Moïse our guide. Negative reviews come from eternally dissatisfied people 😉

Stars to sunrise on a kayak! What's not to love - Great tour, so cool to be out on the lagoon in the pitch black and watch the stars turn into the sunset :)

Great time at sunrise! To do! - Ricardo was very friendly. We were the first on the pirate channel. It was cool to be alone on the lagoon before sunrise with the stars and then the beautiful pastel colors of sunrise. We saw the mangrove and the bottom of the lagoon in stromatolites. It was quiet and soothing. We were able to swim in crystal clear water. On the downside, although we received some photos and fruits, there was no drone or water and other power as mentioned in the announcement. As everywhere in Mexico, expect to pay an extra tip (propina) at the end...

Unsafe and a terrible “guide” - Where to begin… I am someone who can always find the positives but this was the worst tour I have ever experienced - so gutted having read a number of very positive reviews. This was not a tour, as no information on the area or nature was given. We were asked to arrive at 5:15am but our guide didn’t arrive until 5:50am so we were outside in pitch black waiting. There was no welcome or explanation of what to expect or any kind of safety briefing or instruction on using the boats. We booked this tour to learn about the history and nature of the area but despite what the listing said our guide barely spoke English so the morning consisted of following him and occasionally stopping while he pointed and said “bird”. We didn’t even realise we had been through the Canal De Los Piratas until we googled it afterwards as our guide didn’t tell us. When we asked him about the canal he gestured that it was further down the lagoon and said “pirates… 600” which I can only assume meant there were pirates there 600 years ago. No other information was given. The other couple on our “tour” were paddle boarding but in the wind the current was strong and they often struggled to keep up but our guide had no concern for them and kept zooming off ahead to text someone thinking we wouldn’t notice. At one point he was so far ahead we all lost sight of him and it was 10 minutes before we caught up with him when he finally stopped. We arrived back to the marina with the guide 20 minutes before the other couple who were left to fend for themselves. If one of them had an accident no help would have been available. No snorkelling equipment was provided. Instead were given 10 minutes for a quick swim while our guide went off to play frisbee in the water with some blokes. The guide did take a few photos of us on his phone but a GoPro was never going to happen. The promised snacks and water were not provided and we only received breakfast which was a handful of chopped fruit once we arrived back to the marina. There was no toast, juice or energy bar as advertised. To top it all off we had dreadful weather which can’t be helped, but we didn’t even get the beautiful sunrise to make the trip worth it. Honestly, save the money and disappointment and opt for another provider or just hire a kayak locally by yourself!

Cancelled tour and no refund - Trip was cancelled and still waiting for a refund! We booked online to go the next day, all seemed ok, got the booking confirmation with details of the meeting point, time (05:30am) and what to take with us. We organised a taxi to drop us off, however when we woke up we had a WhatsApp message that had been sent at 11:30pm saying to meet at a totally different place at 05:50am instead. When we got to the meeting point there was noone there, but the guide turned up a couple of minutes later. He told us that it was too dangerous to go out due to wind and rain (it was dry and no wind at all at this point!) and if we went out we might get into difficulty so we shouldn’t do it. He told us we could have a refund, but not to say to the agency that he said it was cancelled, which we thought was strange. I emailed the agency the same day to explain and ask for the refund. They replied and said we could do the sunset tour that day instead, but as we were leaving Bacalar that day we couldn’t, which they said was no problem and they would request the refund. Since then I’ve had no refund and have sent 3 more emails to chase up the refund but no reply and this was 2 weeks ago. I think as there were only 2 of us booked on they couldn’t be bothered doing it for only 2 people so made up an excuse about the weather. If they cancel the tour they should give a refund. Very disappointing and a waste of time. Do not use these scammers!

Find an other agency! - Terrible agency. We booked a sunrise experience through their official website for May 1st. They never informed us that the tour was not possible, but they still took our money. We have requested a refund several times, but after more than six weeks, we have received no response from this agency. Don't let yourselves be fooled. Strongly discouraged.

Disappointed - Tour was fun, but never received the promised and taken photos. Messages were sent several times, promises were made but never fulfilled. There is now no response anymore.

Worst experience ever!!! - When I contact the provider 1 week ago, to the tour provider asked me to show up at 5:30 am. However, he didn't show up. Try multiple times to contact him via WhatsApp and calls, wait for 40 mins. No response until now. Totally waste our time and ruin our day.