Awesome experience worth the $ - We were total beginners to ice climbing when we booked this tour with Shea. He was an excellent teacher, and we felt very safe with him. During the activity we got a say in the location we wanted to try, and hiked about 20mins to our ice wall near Johnston Canyon. We learned belaying and how to tie the knots and then strapped in for our climbs! It was truly exhilarating making it to the top & completing the wall. Such a unique experience that we’ve been talking about for days after. Highly recommend and totally worth the money!

Best staff ever - I stumbled across the office for Alpine Air and popped in to see what they had to offer. The guys could not have been more friendly, personable and professional. They humoured me asking a million questions and steered me both away from things that I wasn’t able to do and helped me find a suitable activity. They never pushed a sale which I found reassuring. The day before my booked ice climbing I injured myself and emailed them to advise. Once again, they was beyond helpful with advice on where to go to get medical help in Banff. I am so grateful for your kindness and help Richard and will be back!

High adventure fun - We were on a trip guided by Maarten. He was an excellent guide who not only taught us ice climbing, he also shared all kinds of mountaineering knowledge with us and was happy to answer all of our questions. He provided a high adventure experience while never compromising safety. A true pro and really nice guy. The overall operation was extremely professional and the condition and quality of the climbing gear was top notch!

Great guide. Horrible refund policy! Find another service. - Look for another service. Our guide was great, but their refund policy is horrible! No refund within 3 weeks of service doesn’t work during COVID and flight cancellations. One of our kids got COVID, so my wife and her didn’t make trip. No refund! We got refund on lift tickets. We got refund on ski rentals. During COVID and dealing with cancelled flights you need a more flexible refund policy for your family. Don’t select Alpine.

Worst experience ever. - If anyone is planning on signing up for this tour, definitely don't.Their refund policy is the worst I have ever experienced.I could not take this tour because I did not have my ski jacket with me.They may say you agreed to their refund policy when you book, but first of all it doesn't say that ski jackets are required.Plus, they said they have all the climbing equipment they need.All.Thus, the refund should have gone through under normal circumstances, but it did not, because the problem was on their end rather than my error.They are no different than a scam group.