Consideration for customers - I booked a trip for my family (6 members in total) for 9am 20/10/2024 - two days before that Whale Tales contacted me to inform me that due to the weather on that day they made the unfortunate decision to cancel and gave me options to either reschedule or cancel. I choose to reschedule to 26/10/2024. I later caught up with an acquaintance on 21/10/2024 who had coincidentally also booked whale watching on 20/10/2024 but had not been given an option to cancel or a heads up on the condition. She told me everyone on that boat bar one person was vomiting and the tour operators told them they would cancel now cancel the afternoon trip they had planned. She was not given a refund or extra credit as there were technically whales, it was just that nobody saw them because they were all vomiting. If Whale Tales did not have the integrity that they had, that would have been my family including my 2 year old and my 70 year old parents and it would have been an awful experience. I was due for whale watching again today but was informed last night that the swells were a little large and whilst it was not a safety thing, it was a comfort thing and again was given the option to reschedule or cancel despite the tour still going ahead. I choose to cancel as I am busy for the rest of the whale watching season and was unable to gather family together for a date in November. I didn't want to risk my parents getting seasick. I am absolutely amazed that they gave the option to cancel even for mildly uncomfortable weather and that they chose to cancel on 20/10/2024 instead of being like the other tour operator who chose to go anyway. It shows that this business cares about your experience and not just your money. I wanted to let everyone know about this because I think this is a business worth supporting and will definitely try again next whale watching season.

It was perfect! - It was so much fun! It wasn't too warm, the sea was bumpy but like that was fine by us. Nothing the crew can change anyway We had so many interesting information given to us by the crew, and you could tell how passionate they are about their job. We saw so many whales and from up close, and since it's the baby whale season, we saw them too! It's worth every penny honestly.

Enoyable - Excellent knowledgeable guides, saw lots of humpbacks, enjoyed the tour. Left and returned on time. Good viewing from boat

Lots of whales - Best whale watching tour I have ever been on. Very knowledgeable and professional and fun! . Highly recommend

Whales & Good Vibes - It was a great experience! We didn’t see whales until the tail end of our trip and the crew adjusted to ensure we got a worth while experience by delaying our return a few minutes. We even got professional grade photos of the whales we saw at the end of the day thanks to the onboard photographer!

Great activity! - Whale sightings can be unpredictable but we lucked out and saw several. It was a quick shot out from the harbor and once out in the open we starting seeing them. Guide was informative of what to look for, season, and overall information. Time out there was just enough, not too long not too short. Would recommend to do.

I would definitely book again. - We had a wonderful day. I think what made it so terrific was the quality of the commentary which covered of an enormous amount of interesting and entertaining information about whales and their behaviour. There was very little that Matty, the whale expert didn’t share with us and her commitment to showing us the best possible experience was so obvious.

Amazing whales and great crew. - Fantastic trip. Friendly crew called Alex and Alex ! Knowledgeable and tried so hard to make sure we had a great experience. And of course - well the whales were simply majestic and brilliant.

Amazing ! - It was lovely ! We got to see many whales (lucky us) and the calf even jumped out of the water. What we learned is not normal whale behaviour. Sophia told us a lot about whales , we could ask any question.

Fun Day on the Water - We saw a number of whales, including a mom and her calf, breeching and tail fluking. We also had a harbor dolphin swim alongside the boat for a few minutes! The guides worked with others to spot the whales, so we were able to see more. The only downside was that it was difficult to hear the guide talk about the whales.