Amazing time - First time snorkeling, had the time of my life. Safety came first which is very reassuring and someone who was extremely nervous. Became so comfortable in the water, definitely going to do it again!

Swimming with sharks, two thumbs up! - We went during a hurricane approaching. The team did everything they could to make our tour enjoyable. The nurse sharks and stingrays were amazing! We didn’t get to tarpon feed due to time restraint's. The amount of time waiting in between stops was not very entertaining and probably could have been handled differently but again, a hurricane was approaching.

Fun to try a few different ocean activites - Being able to swim with sharks, rays, and barracudas, was really cool. We also saw an eel and more. My favorite part was feeding fish that would jump out of the water to snatch the food right out of your hand.

Do It - Easy to find from cruise ship, friendly & helpful staff, great experience. Watched time and got us back prior to departure

Way better than expected! - Our snorkeling guide Stacy was awesome! Very informative and friendly! One of the best guided snorkeling tours I've taken. We saw a moray eel, spotted eagle ray, lots of fish, beautiful coral, even a mantaee on the way back. We also fed the tarpon, which we were not expecting at all. Lots of stingrays and sharks. We saw more stingrays there than at Grand Cayman Stingray City.

How out of touch is this... - How out of touch is this company? Asking me to review an excursion that didn’t happen. Excursion boat broke down several times. Excursion, never happened

Overcrowded and Dangerous – not enough life jackets for 36 passengers on their small boat! - Overcrowded and Dangerous – not enough life jackets for 36 passengers on their small boat! Hol Chan Marine Park and Shark Ray Alley Snorkeling by Splash Wave Tours via Viator. We typically book independent excursions to avoid large cruise ship crowds. In this case, it backfired. When the group started boarding just two boats, we could see that there were too many people for everyone to find a seat without sitting on top of one another. I asked our guide why there wasn’t a third boat, and she said gas was too expensive. When I asked how many passengers they normally book per boat, she said 25 people. We had 36 passengers plus 4 crew. We were packed so tight that the crew had to step on top of us to complete their tasks and stood in front of us during the boat ride since there was nowhere to sit. Several people got seasick from the hot, cramped seats in the front-covered section of the boat. It was a 40-minute boat ride in rough seas (without life jackets) to get to and from the snorkeling site. After we reached the snorkeling site, passengers were offered the option of life vests to help them float since the current was quite strong, and many requested them. We then realized there was a shortage of life jackets on the boat because they could not accommodate everyone who wanted one. The guide asked if anyone who had received a life jacket would be willing to give up theirs to an older woman who felt she needed one. Fortunately, someone did. To add to the danger of the life jacket shortage, the captain stopped the boat on the way back to the pier because of a problem with one of the engines. When I asked why they stopped, the crew member said the captain needed to check the fuel level. The concern about the fuel may have been a result of the power outage in the city that morning and the inability to pump gas. I’m not sure if it was engine failure or a lack of gas, but we entered the pier slip rather fast the captain lost control of the boat. He shouted that he couldn’t put the boat in reverse to avoid hitting the concrete dock, which he did hit quite hard. Then, the back of the boat swung to the side of the slip and the crew and passengers had to reach out and push the boat from hitting or going under the side of the pier. Splash Wave Tours and Viator need to put passenger and crew safety over profit!

Awful experience. - This was one of two trips we booked with Viator that was cancelled last minute. Terrible customer service experience. Would never recommend your service to anyone, instead I will be telling them not to use you.

Don’t book if you’re not on a cruise - When we booked a trip, I made sure to send a message that we are already staying on Caye Caulker. They told us to be at the fantasy dining area at 9:30 to meet with the group. When the group came, they told us oh you have to wait for the next Tour. The next tour had no idea we were waiting for them and almost left again, but it was so jampacked already we didn’t fit. We didn’t realize they were geared more towards cruise ship travelers had they said oh we primarily service the ships we could’ve booked with a different tour. So it affected our schedule because we had to wait till the next day to go snorkeling, which was an amazing experience with the other company

Disappointed - DO NOT BOOK THIS TOUR. If the booking doesn’t not have enough people it will get cancelled. Unfortunately they don’t offer an alternative if you’ve been waiting for 2 hours and then you’re out of luck because you missed any other opportunity to go snorkeling. Saddest day ever !! This was our last full day in Belize and wanted to see the reef and snorkel. Unfortunately they had us sit at the peer for 2 hours before they cancelled. I know they won’t know until the time of the excursion but they should be prepared for that and should have offered an alternative to make sure we get to snorkel.