Jun 7, 2025
Couldn’t have asked for a better experience - Rafael was our tour guide and I can’t say enough good things. As a trained historian, he did a great job relaying the information about the camp while taking out biases. So many recountings about historical events are so slanted, it’s hard to tell the full truth, but not with Rafael. He was respectful, gave trigger warnings when applicable and relayed the cold hard truth. I would say the focus was on what we can learn and take away from this atrocity in history.
Review provided by Viator
Jun 4, 2025
Visit every traveler should make once in a lifetime - A highly recommended visit to understand what life was really like in a concentration camp, very different from what we see in a film, the guide knew a lot and with her story she managed to convey some of the horror that was experienced at that time.
Review provided by Tripadvisor
May 25, 2025
Highly recommended with this guide - From Alexanderplatz Square you have to leave in the direction of the countryside, by metro and train. Then by bus, if you're lucky enough to catch it, we didn't have that luck and it was our turn to walk. With the Xisca guide it became very short and pleasant that walk, plus it informs you how to do all the transfers.
In the field he informed us in detail of everything, very well explained and with many details. A good professional
Review provided by Viator
May 11, 2025
Everyone Should Take One of These Tours. - The tour was excellent. Heartbreaking but well worth doing. The Guide "Thomas" was very good and knowledgeable. Friendly and helpful.
Review provided by Tripadvisor
Apr 20, 2025
Walking with Walid - So much history and information, Walid took his time to get to know us and answer questions, and his descriptions saved us a lot of reading around the site!
The train was stress free, we walked at a gentle pace and had the opportunity to stop and sit down, or take in the museums at our own pace.
Review provided by Viator
Jul 5, 2025
Good but longer than advertised. - Phillipe was a great guide. Lots of knowledge and passion for his subject. We picked this tour because it is advertised as approx 4 hours. We found this misleading as it didn’t include the hour each way travelling time, taking us closer to 6 hours. It was our last day in the city so please bear this in mind if you have travel plans the day of the tour. You should update your information to closer to 6 hours. And the google maps reference point took us to the wrong meeting place and we nearly missed the whole thing. Worth putting in local landmark like meet outside the u station exit next to the park inn!
Review provided by Viator
Apr 3, 2025
Great guides, company needs organization - The guide, Lucia, was exceptional. The organization (Buendia) was not my favorite. The meetup point was unclear and the company was difficult to get ahold of, and they do not give any signs to their host for guests to easily locate. When I was able to finally reach them (they called me!), they could not provide any clear detail on where to meet up and I had to keep asking them to repeat themselves because I could hear other representatives on the phone next to them speaking loudly. I traveled to the location on my own and met up with the group and guide there.
The tour was excellent and Lucia was full of knowledge and information. She was also approachable, kind, and made sure that after the tour we all knew how to get back.
Review provided by Viator
Jun 17, 2025
Location is a must do, tour logistics need to improve. - I took this tour 5 yrs ago. It was seamless and our tour guide was outstanding. This trip was less so. We met at Alexabderplatz which added 30 min to the trip. Our tour guide gave us info but then told us over and over she could not go in and we were late so take 10 min or 5 min. Felt rushed.
Review provided by Viator
Jul 17, 2025
Terrible experience wouldn’t recommend anyone to partake in this tour - We arrived early/ prior to our set arrival time (9am arrival for a 9:30 start). We contacted our guide as we were looking for them, however no response, until 10mins after the meeting time, expressing that they had left.
We were then told to ‘find our own way there’, and when we arrived to look for a ‘tall black man’ with no specific location or instruction. We encountered no ‘tall black man’, thus a complete waste of our day, time and money. We can never get our time back but at least we can get our money back for services not rendered, with the exception of the inconvience and disappointment caused. At no point prior to arrival did anyone specify who we were meeting, or what to look out for except to be at the meeting point, in which we were.
We witnessed many other tour groups with clear identifiable characteristics, such as yellow umbrellas.
Overall, really disappointed, and would like my money back ASAP. I’ve requested a refund, however it’s been declined AND with no reasoning or explanation. Severely disappointment and believe that this tour is a SCAM.
Review provided by Viator
Apr 16, 2025
Avoid At All Costs!!!! - This company is a scam. For your own sake, please book with anyone but this company, if I could give them 0 stars I would. After arriving 15 minutes early to the ‘pick up point’ they provided, I messaged the tour guide asking where everyone was, I had no response. Once it reached the time we were supposed to be leaving, I messaged the guide again asking where everyone was, I had no response. 15 minutes later I messaged the guide again and asked if we were still going and could someone please get in contact as it had been 45 minutes, I had no response. After giving up, I contacted Viator to see if I could get through to them where I then received a message from the Guide to say they had left and I would not receive a refund as it was my fault I didn’t go on the tour. Thankfully (after some conflict), I have received a refund through Viator as they agree the situation was out of my control; the company refused to refund anything. The company made no effort to get in contact with us and were extremely unprofessional in the situation.
Review provided by Viator
