Best Trip Ever - One of the best trips of our holiday & we’ve done a lot. Alex our Tour Guide was exceptional, friendly, so knowledgeable & made our day a truly special one. We learnt so much about Hawaii….. A definite must do.

The Best Day - with the best guide. - What an amazing day we had with Alex our guide. He was so knowledgeable about Hilo & The Hawaiian Islands. We learnt so much & had so much fun. Alex was a true gentleman & made sure we were happy, safe & enjoying our trip. We can’t rate the tour highly enough & especially Alex, who made our time in Hilo, truly memorable. A hui-hou (Until we meet again)

Fantastic tour and beautiful island!! - Great tour guide and beautiful day! Our group had a wonderful time exploring the beautiful island and waterfalls. Our visit to the Japanese gardens was a perfect ending to our day. I would highly recommend this tour!

Fabulous, unexpected, fun last minute tour - Leo was a wonderful tour guide!! We got to take a lot of photos of beautiful Japanese gardens, waterfall and black sand beach. She gave great information about the island and its history

Great - Our guide James was an outstanding, knowledgeable, informative individual when he explained all the traditions of Hawaii culture. Where he took us he explained in fine detail and little hidden secrets of the sights. The van was new and clean.

Enjoyable and relaxing. - The tour was perfect. We were able to see Akaka and Rainbow Falls while the weather was nice and cool with some rain ( a good thing). Alex was knowledgeable and entertaining. They were even able to accommodate us and add Kilauea.

Great experience - Owner and employees were accommodating and knowledgeable. Definitely worth the price and would use again..

Outstanding - Our tour guide Alex was amazing outstanding customer service patient he went out and Beyond. I highly recommend this company

Fantastic Day - We took this tour while on an Hawaiian cruise. It was wonderful. James was an extremely attentive, knowledgeable guide. It was our anniversary and he surprised us with 2 gifts at 2 different stops. We loved seeing Hawaii through his eyes. The waterfalls were AMAZING!!! A must do trip!!!

Ask and you shall receive?? NOT TODAY! - My wife and I prepared for our first visit to Hawaii on a 10 day cruise around the islands. The NCL chat room on facebook unanimously recommended VIATOR. I took their advice, Mistake! We booked an excursion, Majestic Waterfalls. The itinerary for the excursion was significantly changed thecday before. We were not informed. On the day of the excursion, Mulahani tours (Who are these people?! ) informed us 15 minutes before we were to leave that our excursion had changed and we would be visiting 1 waterfall and a black sand beach would be substituted. We were asked, “do you still want to go”. We were not offered any financial compensation. I paid 402.00 for an excursion that did not provide what i paid for. Upon our return, i contacted Mulihani tours and they assured me our concerns would be discussed with organizers and the company (Viatour) i had paid 402.00. I was told we would be contacted. Thus far, there has been no resolution. I am hoping Viator will step up with the glowing recimmendation we received. My wife and I are deeply disappointed in a company we were advised to trust with our planning and investment. Please respond. Matthew Lash Majestic waterfalls excursion, Hilo, May 28, 2024 .