The best bioluminescent kayak trip! - Terrence was an excellent guide! He was very knowledgeable about the wild life and very thoughtful making sure we got to see the bioluminescence in the water, comb jellies, manatees and alligators! I love the fact that they are giving a portion back to the Merritt sanctuary!

Great tour! - Bioluminescence was a nice experience. Guides stayed out until midnight waiting out the rain so that our tour could run. Javier was a great tour guide, very personal and insightful about the wildlife.

Looking for more... - Looking for more bioluminescence, but we did not go in peak season, had nothing to do with our tour guide Emmett, he was great! He was knowledge, kind, funny all the things you for in a guide. We'll be back in peak season and definetly recommend anytime of year

Kayaking by night - We had an amazing experience out on the water with our tour guide Emmett. He was extremely knowledgeable and very accommodating. He guided us wonderfully throughout the tour and was very patient considering my kayaking skills! There was no pressure and he made the tour extremely enjoyable. The only reason I do not give this tour 5 stars is due to a rearranged location at the last minute (after we had departed to drive to the location from Orlando) I found a missed call (due to having been driving) at a gas stop. When I returned the call I was made to feel like I had been in the wrong for not answering and it felt like I was inconveniencing them! Having said that, The location and tour did go ahead and was brilliant. I would not hesitate to book again.

Conditions Were Not Right to See Bioluminescent Sights Shown in Ads on the Night We Went - Our guide, Emmitt, was great! Despite not being able to see bioluminescent sights, he made the best of the situation and showed us wildlife (horseshoe crabs, fish, and tiny cone jellyfish).

Disrespectful! Worst business etiquette! Scammers - My family planned our entire vacation based on the moon and the date that would be best to see the bioluminescence. We booked in March and vacationed in September. A few days prior Hurricane Helena hit (only a few days later another hurricane hit). On the evening of our tour it was thunder and lightening along with a down pour of rain. We had a party of 16 and half were under the age of 17. After unsuccessfully attempting to reach this company through the Viator app I found a cell number. I contacted the instructor when we got to the end of a bridge with flooding while in a mustang. I inquired about the reservations and he was beyond rude. He spoke down to me, yelling and accusing me of lying. He said to contact them the follow day regarding rescheduling (I had an entire week of vacation left). I was unable to do that as he continued to accuse me of lying and was EXTREMELY rude to another adult in our party. I requested a call from management but have not heard back to date

I was rained out told by... - I was rained out told by Viator I would get a refund and then denied!! It was flooded and lightening out! How could we go or even enjoy ourselves?! Disappointed in the. Trip and Viator! Never again !! Do not do it! It’s not worth the money anyways

Terrible experience - There was a very bad storm with lightening. The road was flooded and we were unable to attend. We tried calling the number provided over and over and received no answer. Being 80% of our party were children we did not feel it was safe to attend. We turned around and continued to attmept calling. The man finally answered and refused to reschedule us or refund us. We lost over $1,000 as a result. He called our family liars and stated he does not refund for bad weather. I do not recommend this not only for the poor refund policy but the mistreatment from the owner.

Don't book with Flordia Adventures use BK Adventures - We booked this tour over the phone to make sure we knew everything we needed for the tour and that the weather was going to cooperate. The guy seemed nice and knowledgeable. He gave us directions as to where to meet our guide (they don't have a physical address). I also got an email telling us where to meet our guide. We arrived on time to our location. As we were looking for our guide, we got a phone call telling us out location changed. He starting giving us directions to the new location at a rapid pace. We were so frazzled that we messed up the directions. I tried calling back and he did not answer. We finally found the location at 7:43 for an 8 pm tour. Nothing was clearly marked and the guide was no where to be found. We called the guy who had called us back and exchanged multiple calls. He finally said the guide must of left. We were confused, our tour was scheduled for it 8 pm and we arrived at 7:43. He said he sent an email about the change of location, but I never received that email (I even asked for proof of that email which he.could not provide). We were frustrated and sad that were not going on our tour. The guy on the phone was rude and not helpful. At first he said he could cancel/refund or reschedule. When we decided to take the refund, he refused. He was unprofessional and nasty and did not want to help in anyway. If he was kind and tried to help us in anyway, this could of been a much different situation. Luckily, BK adventures was on site (clearly marked) and made room for us on their 8 pm tour. The chaotic situation was solved quickly once BK assisted us. Don't book with Florida Advenuture use BK adventures!

Unsafe weather conditions? They don't care. - OK so when we entered the park, there's more than one Kayak company that's on the sides until you get to the end, we didn't know which group was ours since there were multiple, so we had to ask each guide where our company was. That took longer than we expected. Then because alot of other people didn't know where it was we started almost a half hour late.That's not my issue. We are novice kayakers, and they never mentioned it was only 2 person kayaks, not single. I have gone down the Nantahala river and so has my girlfriend. So this particular day, there was about 10+ mph winds due to a storm that was forming. You could hear thunder and they said it was far enough out where it wouldn't affect us, well the wind kept picking up, as we started our journey with guide the waves were hitting the side of our Kayak we tried staying center but we tipped over, it was too deep where we couldn't touch the ground (im 6'1) so there was a assistant guide that said it was their first day, so he helped my girlfriend get out of the water and they both injured themselves,scraping against sand and mangrove roots, I didn't. So the guide ended up bringing us all out of the water and said it was canceled due to the wind. As we sat in our car changing clothes we noticed they left us and just went back out in those dangerous conditions. I don't know what happened after but the guide lied several times saying weather was fine and that it was canceled. With the risks involved, I think he wanted the money more than making sure people were safe, I'm sure owner will look up previous weather report and I want to see what you have to say, kayaking at night is dangerous, but unsafe weather conditions with novice kayakers is a risk they are OK taking because they make you sign forms to prevent them of their responsibility, so they can just do whatever they want. They didn't probly even make a report of what happened, because if they did they should've made sure we were OK by following up. Instead all we got was a thank you (processing payment). Safety comes second to money for this company.