Brisbane Airport International Departure Plaza Premium Lounge: Enjoy Luxurious Airport Experience

61 Ratings

Brisbane Airport

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Indulge in luxury at the Plaza Premium Lounge in Brisbane Airport International Departure. Enjoy comfort, convenience, and award-winning services with a 6-hour pass. Relax, recharge, and savor delicious meals and drinks before your flight.

Duration: 6 hours

Cancellation: 24 hours

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Highlights

Find the lounge on level 4 between the departure gates 81 and 82 of the International Terminal. Escape the crowds of the airport with over 4,500 square feet of lounge space and seating capacity for over 100. Plaza Premium’s signature honeycomb seating offers extra privacy for guests to work or relax. Complimentary Wi-Fi and a multitude of electrical…

What's Included

Light refreshments
6 hours in the premium lounge
Snacks
Wi-fi
Unlimited beer, wine and soft drinks

What's Not Included

Champagne and premium spirits
Massage services

Additional Information

Please note from 1st July, the current lounge will be closed and move to the new location at Level 3, International Terminal, Brisbane Airport (near Gate 77)
Recharge before your flight with a 6-hour pass to the Plaza Premium Lounge at Brisbane International Airport. Partake in a luxurious experience providing comfort, convenience, and award-winning…

Location

Plaza Premium Lounge (International Departures) Brisbane Airport (BNE)

Please note from 1st July, the current lounge will be closed and move to the new location at Level 3, International Terminal, Brisbane Airport (near Gate 77)

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings

2.7

(61 Ratings)

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1 star

Tysoncat2018

Nov 8, 2024

Standard airport lounge - The lounge is located near No. 77 at Brisbane International Airport. There are few food types, hot dishes with soup, meat sauce, Thai chicken, Indian eagle mouth beans, white meal, yellow meal. Additional peanut cheese and salad. The bathroom has only a women's toilet, a men's toilet and a spare toilet.

Review provided by Tripadvisor

Theoldgreytraveller

Oct 21, 2024

Disappointed - actually very disappointed - Firstly let me congratulate the staff who were very friendly and efficient but really this lounge is not of a standard the meets even the minimum requirements for an international lounge. This is the lounge used by China Airlines and is very disappointing. Nominal food and drink offerings. Limited seating when we were there and overall the only reason for two stars were the staff who really tried their best.

Review provided by Tripadvisor

Kim

Sep 4, 2024

Disappointing - We used the previous location last year and it was lovely and quiet with good food and service. The new one feels very temporary, with a dated fitout and not amazing food. It should be called private not premium lounge as nothing felt premium about it. Only came in as I had a free pass, would not pay for this next time. I hope it gets a revamp as it’s pretty embarrassing.

Review provided by Tripadvisor

Resort766956

Aug 26, 2024

Very Disappointed - Pretty disappointing that Korean Airlines doesn't provide an appropriate lounge for an $8500 business class ticket. Hopefully they are planning something better in future.

Review provided by Tripadvisor

Nicolekizia

Dec 28, 2024

Absolutely disgusting lounge - Terrible “lounge”. Staff aren’t kind, pre bookings mean nothing and we got there and were told we can’t even sit together and have to squeeze into other tables despite booking days in advance to ensure we had a spot. There were tables with reserved signs which aren’t for pre bookings apparently and are for walk ins with a specific card but they were all empty and they made the rest of us squeeze in like cattle. The food is terrible, just classic cheap pub buffet food, nothing fancy. The place is dirty, the toilets were all broken with no locks, toilet paper everywhere, overflowing bins right next to tables, machines broken, just gross as. Not sure what the staff do but they certainly don’t maintain the lounge. The “lounge” is in the middle of the terminal, so noisy, not relaxing, overcrowded. Save your money and don’t bother. Worst lounge we have ever been to. Just paints the picture of what it’s like to fly with Australian airlines out of an Australian airport, just an embarrassment compared to other airport lounges as always. A lot of people were angry, disappointed and it was just a horrible vibe. Definitely would not return unless it was free access. I wish I could get my money back, waste of about $200.

Review provided by Tripadvisor

771fc

Dec 12, 2024

Rejected entry on AMEX platinum - This has got to be one of the worst lounges ever. Been here twice on a AMEX platinum and staff refused entry on both occasions saying they only allow business class passengers as it is getting busy?

Review provided by Tripadvisor

Beverley

Nov 7, 2024

When Upgrades to Airports are Downgrades for Customers - Visited the Brisbane International Airport 7th November 2024 to see my son’s family return to the UK. 2 adults and 2 children under 3. What a disaster! Qatar Airline Check-in was being managed by machines (understand all airlines are being moved to this system by BAC). So many problems apparent just by observing people’s struggles. In my son’s case the system had a glitch, his partners residency was wrongly showing as Australia but as the passport was British, without any visa, it wouldn’t progress. Staff had to spend a lot of time correcting this. Luckily, the staff member also sorted out the pram as oversized baggage too. Next hurdle was luggage, the staff member got the system to print the 5 labels, you have to place them on your bags & take the receipt tags off to place in the back of your tickets but, it would only let them check-in 2 bags! They approached the help desk who eventually said they had fixed the issue, it allowed a 3rd bag but not the 4th. Back to the help desk who had only approved 1 more bag. They arrived here with 4 bags and a pram following the approved luggage rules, eventually the 4th case was approved. The pram was bagged and taken to oversized baggage. The guy there asked if the luggage tag had been activated? They wonder if they’ll ever see the pram again! My son’s reaction.., not sure I ever want to visit this airport again (and he’s computer/tech savvy, imagine if it was someone less able). Airlines and airports want to charge more & more whilst doing less & less for customers. Don’t try to convince us it’s upgrading or improving the customers experience, BNE/BAC you’re just reducing customer service, putting more responsibility on customers & making an already stressful experience even worse! More than disappointing! Had to give 1 star to write the review.

Review provided by Tripadvisor

Dudley_t

Oct 3, 2024

Plaza lounge drama - I’m sure the lounge is OK but we never got to experience it as it was closed. As with many other reviews I’ve had no reply from Viator, even called and left voicemail. I expect the lounge will be paid by Viator and they can’t even refund me. Awfully poor service and please stay clear from this experience. If Viator wants to redeem their reputation then ensure refund is processed.

Review provided by Viator

Feral23

Sep 7, 2024

Shocking experience at the international terminal - you have a lot of work to do before the Olympics Worst airport and terminal and customs and restaurants. We wish you luck fixing this

Review provided by Tripadvisor

Dwayne_k