Top Man - Raphael was brilliant born in Brugge with excellent recommendations for many things. His English is perfect, a great way to start our visit.

Family celebrations - Great food.Great service from a lovely polite waitress who’s name was Ellie.Very efficient.Would definitely recommend it.

Brugge tour - Our tour guide was amazing. She has a great knowledge of the history & her of the city showed. Highly recommend this tour

Learn the history and culture of Bruge - Touring with Nicole was a wonderful experience. It was a great way to learn the history and culture of Bruge. Highly recommend the tour.

Entertaining and interesting. - Tour guide was entertaining. Her stories were engaging and kept us interested. There were some last minute scheduling changes, but all worked out in the end.

Great tour from Alvaro - Very informative, fun, funny, and kind. Alvaro had many great recommendations as well. We had a a blast.

Great guide but short boat ride. - Our tour guide was fantastic but the boat ride was only 32 minutes. Our guide had difficulty adapting to my limited mobility (request for a stop from time to time). He had a schedule and wanted to stay on it. But very nice and professional.

Short of Amazing - Bruges is an enchanting city and should be a must stop if you are in Belgium. This tour included a 2 hour guided tour and a 1 hour boat ride. The 2 hour tour was led by Kathy a local who was born and raised in Bruges and shared the history of the city as we wound through the quaint streets. This tour would be worthy of a 5 star rating. The reason for the 3 stars is the boat tour was not provided and Kathy was not informed by Yo Tours (or Mike Myers) that this was supposed to be included. We saw the boat tours on our walk and it would have been the icing on the cake had it been included. When I called Viator customer service to ask why the boat tour has been excluded, our tour was already in progress, and Viator asked me to contact the 3rd party, Mike Myers. Of course this was unacceptable as Viator should take care of the issue. Our friends who joined us on the tour received a $30 refund for the boat ride. We have yet to receive an email or refund. Normally these tours can be reliable, unfortunately this one fell a little short.

Poor communication - I will start with the positives. Our guide for the city of Bruges was excellent. He gave us a very enjoyable two hours and lots of ideas to explore later. That part of our journey was an absolute five stars. The issue is with the operator of the tour called YO. They contacted us 90 minutes before our tour to tell us if they were postponing our tour by two hours. They asked us to do the boat trip first on our own and then we would be contacted where to go later. The 30 minute boat trip that was advertised is one hour was pleasant, but we could not understand the operator the boat very well, so that was a bit of a disappointment, thankfully when we did our tour, a lot of what was highlighted helped fill in the gaps for us. we finished the 30 minute boat ride and were told to meet the tour guide an hour later. We met him and our surprise. It was supposed to be a private tour and I included another couple on our journey. We don’t necessarily mind being with another group of people , but we have paid a premium for a private customizable tour where we felt we couldn’t make any changes to the itinerary. At this point, I have contacted Viator to let them know about the issue and as of this review, I’m still waiting on a resolution. I want to say again the tour guide was excellent , and he explained to me as part of a group of tour guides that are contract and don’t work for any particular operator, which is common and a lot of cities we visit. My wife and I have done several of these types of tours in the past, and this is the first time we’ve had this bad experience that threw off our entire agenda for the day as what was supposed to have been Midday turned into a late afternoon tour and pushback. A lot of things we wanted to do the following day.

This is a scam - This is not what we got. I selected this tour, expecting a private tour. The guide was very difficult to find, I had to call her. When we dis find her she told us she had no idea about a boat ride. There were also two other groups of people With us. Not a private tour. No boat ride. Hard to find guide. We did get a 1.5 hour walking tour that was nice.....but not what I paid for.