Dec 7, 2024
Top!! - I truly recommend this! We met leader at meeting point and from there we had the experience of a lifetime. The leader at the museum spoke good english and at a correct pace. Though very sad experience it is very informative and flowing.
Review provided by Viator
Sep 12, 2024
Just stunning , a must see - The pure professionalism of the guide , her knowledge and understanding of the subject made the tour really memorable
Review provided by Viator
Aug 7, 2024
Understand the past - Thanks to our Polish guide, the visit of the site of the two camps made us better grasp the unforgettable and unforgivable horrors committed by the Nazis in Auschwitz-Birkenau. I can only recommend it to anyone who wants to understand our past and present perils.
However, I would like to warn visitors against a rather distasteful scam performed by a society called Edutours Poland, which operates the auschwitz-bilety website, sells tickets for a guided tour on Internet, sends a voucher to its clients, mentioning the date, the hour and the meeting point for the visit—but the guide fails to materialize and the voucher has no value for the Museum of Auschwitz-Birkenau. On the day of my visit, August 6th, a dozen visitors were left stranded in this manner by Edutours.
Review provided by Tripadvisor
May 24, 2023
Very moving thought provoking - Very good but sad experience. The history of this place and the Second World War events were retold by a very good guide. He told many stories of the lives of the people caught up in the horrific event in history.
Review provided by Viator
Nov 11, 2024
FISHING for customers... - The company operating the activity - Time4Poland - is offering time slots you can choose from.
Once you have booked they are trying to move the activity what fits best for them. In fact they wanted to move us to the next day. Eventually they offered a slot 3,5 hours prior to the time we have booked. If we had known this I would not have invested the time to book the event.
For me as a customer it looks like they are fishing for customers but once they find that timing or number of people joining does not fit their itinerary they drop you.
Afterwards I had to make efforts to get my money refunded
NO BEHAVIOUR I AS A CUSTOMER APPRECIATE - NEVER AGAIN!
I have to admit once I have found someone at Viator to talk to the money got refunded within a few minutes.
Review provided by Viator
Oct 14, 2024
Viator Ruined Our Trip - Viator sent a CONFIRMATION number for our guided tour weeks ahead. We arrived and the actual tour company had NO record of party from Viator.
I contacted Viator and they apologized and offered a refund. There were NO other tours available all day. We had further travel plans and reservations and couldn't stay. Wasted over $1000 and a once-in-a-lifetime experience for my family because of Viators mistake. DO NOT RELY ON VIATOR. BOOK DIRECT.
Review provided by Viator
May 30, 2024
Might be trying to scam you at all costs - It is not about the tour, but the lack of company’s (headout aka the auschwizt tours at this case) emphaty and basic understanding. DO NOT RECOMMED as it might be living purely on the customers they have fooled, as they change the times of the tours however they want and give you no actual options for cancelling services after they change the time. It’s all an illusion :) another tip for customers - DO NOT book any other attractions when you schedule your tours with these potential scammers as they might move your tours like 4-5 hours ahead in the same day and do not refund anything because they have warned you that they can do with your booking whatever they please. Buy the tour from official museum site and avoid these potential scammers at all costs
Review provided by Tripadvisor
Sep 14, 2023
Auschwitz tour. Scam - Watever you do, do not book through the auschwitz tour company. Booked a skip the line tour and the day before changed the time for earlier that day. Claiming not enough tour guide. So re-schelduled for couple of days later. The day before the tour yet again changed time by 4 hours but told me less than 24hours so cudnt get refund.
Review provided by Tripadvisor
Jul 15, 2023
Worst tour ever - The tour of Auschwich was the worst tour we have ever done. The “English” guide had a broad Polish accent and the headsets were full of static so she was very hard to understand. We were rushed through and didn’t have time to read the captions on the photos. The group was so large you couldn’t see many of the sights because of the people in the front. I don’t know if we were rushed because the handing out of the tickets was a total failure and took a long time. We also were not aware we had to travel to Birkenau by ourselves and were told we could either walk or catch a taxi but we could not go on the bus. We are both 70 years old and it was a hot day so we had to pay 40 zolta for a taxi. No other choice. The man who helped hand out the tickets originally told us he would organise a taxi for us but when the time came he told us we had to go and find one ourself. The group who travelled to Birkenau was a lot smaller (obviously some of them had had enough of the tour) and the guide could be understood a lot better without the headphones. She also waited until the group was together and included all of us. We think you need to notify people of the need to arrange their own transport to Birkenau because we had push bikes we could have used if we had been aware. We asked the guide to tell her superiors this and she dismissed it.
Review provided by Viator