A real pearl - Cotroceni Palace is the palace of the President of the Romanian Republic. It is a building full of history that the talented Stefania told us about with passion and warmth as well as a lot of competence and friendliness. The visit lasted about an hour and led us to reveal some of the secrets of the place. The library, the ballroom and the Queen's room are beautiful. A very pleasant visit that allows you to immerse yourself in the beauty of this complex.

Make sure you are early so you don't get told off - I booked the tour thinking I had booked directly with the presidential palace. We therefore headed to the visitors centre. At the last minute, I checked the booking confirmation and saw the meeting point was the travel agent office. My husband and friend went to the visitors centre and were there for 3pm;our tour time. I arrived and went to the back of the passport queue check. A palace employee asked for our tickets. She politely said there were two types of ticket and to wait there. The next thing, the Transylvanian Wonders representative came rushing in asking for my name. She brusquely said to follow her and then in front of the rest of the group started to berate me for being late. I fully admited I was late but she continued to ask me to confirm my telephone number and show me the message she had sent me. I kept saying that I believed her and then got very upset. After that, she was very friendly. I had received a scam message that morning so incorrectly assumed her text was one too. Another trip I booked had the name of the trip at the beginning so I knew straightaway that was not a scam. Perhaps this could be adopted. I fully acknowledge I was in the wrong for not being early but it was the way I was berated in front of everybody that I didn't appreciate. I have seen another negative post about the company on TA and this was the only one that the company responded to so I expect this will happen here too.

Don’t book via headout.com - The tour in the palace was interesting, the guide from headout.com was giving information very emotionless and seemed like she was happy to finish. The operator who walked us to the palace treated us quite harsh and rude. We left the meeting point office later than planned and operator ran to the palace shouting to hurry up or lose the access. Tour operator is definitely not well organized and not recommendable.