Relaxed and accommodating - We had a really good experience. I use a wheelchair and they were very very accommodating. Every time I called they responded right away before the excursion. We were in a Cadillac SUV which was comfortable. They had water for us which was amazing. They were running a little behind bc of the cruise ship schedule and they even treated us to coffee. Driver was a local and knew places to stop. Every stop was great. It is a longer day just a the nature of the drive so look into it if it’s what you want to do. We really did have fun

Great way to see the natural beauty of the coastline - Tom was a wonderful guide. My favorite spot was a marina where fishermen were preparing for lobster season

Highlight of our visit to Canada - The views were amazing. Our tour guide Tommy was fantastic. He took us to so many beautiful areas to take pictures. He was so knowledgeable about the entire areas we traveled. This was my first experience with Viator and I will definitely be a repeat customer.

Fantastic - It was a wonderful day. Tom was our driver. He was waiting for us as we got off our cruise ship. The van was very clean and comfortable. Tom gave us history of Sydney and the area. He stopped many places for us to take photos. The scenery is beautiful! We highly recommend this tour.

Lovely day on the Cabot Trail - Our tour guide, Tommy, was very personable and informative. He told us just enough about Sydney and the Cabot Trail. We saw beautiful fall colors and waterfalls. He also took us to a good lunch spot. We highly recommend this tour and Tommy!

Great experience. Shame about the weather! - Unfortunately it was raining heavily on the day of our trip so we were unable to stop at viewpoints for photos as there was limited or zero visibility so the whole trip was spent whizzing along the trail which is obviously out of anyone’s control. We were grateful to be in a mini bus with 5 people rather than the usual coach of @52 people . The only downside was it was incredibly bumpy and would definitely not recommend it for anyone with back problems but overall a great experience. The guide was very friendly and knowledgeable.

A Bad Experience With This Company - Brett, our driver, was very friendly and accommodating. He provided water and snacks. However he was not a trained tour guide. At 1:00 AM the night before, we were informed by email that because of overbooking, we were switched to a stretch limousine. Only 4 seats faced forward,, two seats faced backwards and the others faced to one side. You could not see many sights. There was no air conditioning, only two windows could open. We made all the designated stops. Because of the late notice, we could not cancel with a refund. In my opinion, that was a very calculated move. We feel that there should be compensation or a refund.

Disappointing and uncomfortable scenic drive - We can not recommend Bannockburn Tours. Our tour of the Cabot Trail was a disappointing, uncomfortable and frustrating experience. Although the arrangements and communication prior were excellent, we could not believe that the company thought it would be acceptable to use the family vehicle. It would have been better to cancel and give us the chance to find an alternative tour. Our party of six adults, plus the driver and the guide, were crammed into a Honda Odyssey. There was simply not enough space, especially in the back 3 seats which required climbing and clambering skills. There was no map, no itinerary - we drove towards the Cabot Trsil, stopping at two scenic lookouts and two cafes - primarily to rotate seats and stretch our legs. At our request, we did had a brief stop at Baddeck. Our local guide Gordon was softly spoken and although he had stories to share, he was unable to hear our questions so conversation was limited. We provided feedback regarding the inappropriate vehicle throughout the day and on return contacted the company to request a 20% discount as the tour did not meet our expectations. The email was not acknowledged.

Unprofessional & Uncaring = Don’t waste your money or time - There are better tour operators operating in Sydney than this company and my advice is, don’t waste your money. We joined 9 others for a total of 11 passengers and all agreed, the actual day’s activities bore no resemblance to the touted description promised. The management displayed a lack of motivation to provide a quality tour and after feedback was given, displayed a disregard for the lacklustre, low quality tour we endured. Outsourced to another operator, into an unsuitable vehicle, no seatbelts, no commentary and cramped conditions, was our experience. Hindsight is a wonderful thing and for your sake, I hope you don’t follow our poor choice. Michael

Left out in the Cold! - Very disappointed in this tour as we were notified in the middle of the night, the day of the tour, that they chose to cancel our tour leaving us with no options. If they had any professionalism in them and we were given even a days notice we could have made other arrangements and could have enjoyed our visit to Cape Breton. I would avoid this company as it’s truly a last option as you will be left out with no communication at all. Clearly no reason to hold up their end of an agreement. If we chose to not show up we most certainly would have been billed anyway 😡