Y.O.L.O. - The ATV and Zipline was great, definitely a memorable experience, Teresita Banuelos assisted me in choosing what's right for me and my budget and she was pleasant to speak with. Definitely recommend. Unfortunately my phone got wet and I didn't save any pictures. Will get it fixed and I'll upload in the future.

Teresita Banuelos was great😊 - Teresita Banuelos at Planet Hollywood was very nice and informative helping us with our excursions. She offered good prices and times for us. We will definitely look her up when we visit Cancun again❤️

Planet Hollywood & Experience - Amazing adventure and amazing staff. Especially our tour booking guy Martin. Staff are so helpful and friendly and make the experience memorable for everyone

Excellent - Excellent experience. Once in a life time experience. The tour guide was very patient and pleasant with everyone.

Awesome experience!!!! - Daniel Garcia Very excellent service. Very attentive . Excellent food I recommend it 100% Excellent excursion ATV Zip line roller coaster all very safe and reliable

ATVs, ziplining and lunch - The excursion was alot of fun, well organized and planned. We had an unfortunate occurrence of someone getting sick the day we were originally supposed to go but our amazing tour expert Gabriella was so helpful getting us rescheduled.

Great experience - Amazing experience thank you for your advices Alexis from nexus planet hollywood! Really honest and patient!!! Merci mon ami!

Fun rainy day excursion - Alvaro really sold us on every excursion he showed us. He had a lot of enthusiasm and passion for his job. He also listened to what we wanted and found the best excursion for us. It was a really fun time, we enjoyed the atvs especially because it was a rainy day. The zip lines were also fun, and the cave was cool. Wish we had more to explore in the cave. All in all we had a great time.

Worst excursion ever - the excursion was horrible. the ATV ride was only 12 mins. not organized. they were note prepared for a group of 29 waste of my money and waste of a day

Nexus failed in Customer Service Multiple Times over. - The tour was fine, however Nexus was a huge disappointment. We had stayed at a resort with a Nexus representative, who had a desk in the lobby. However, because of the hours, rather than booking through that representative, we chose to do so online on the Nexus website. The morning of the tour, we were to be picked up from our resort at 9:30, however the transfer was no where to be found. I attempted to contact an agent through the live chat on the Nexus website, but the chat was constantly closed before an agent would answer. I then walked over to the Nexus desk at 9:45, where the representative told me that he would not help me cause I booked through the website instead of with him. I then walked back to the pickup area where I found another Nexus representative, who was unable to help because "he had just arrived from another hotel and had no idea what was going on". I then decided to make the long distance call to the Nexus phone support, where the agent simply told me there was traffic and that's why the transfer was late, but was unable to provide an update as to what time they would arrive. The transfer arrived at 10:15am, 45 minutes late. Upon arriving at the destination of the tour, we were then informed we would be charged $20 per person for transportation, despite it being explicitly included in the tour description provided by Nexus. As the tour is provided by a 3rd party provider, we had no recourse but to pay as we were not dealing directly with Nexus. The tour itself went well enough, other than being held there for an hour after completing the tour, waiting for the transfer back to our resort. Nexus listed the travel time as an hour, however it had taken nearly 2.5 hours after leaving the tour location to arrive back at our resort. For reference, it took less than 30 minutes to get there. Nexus takes no accountability for misrepresenting the tour, allowing customers to get strong armed into paying addition fees that they stated were included with their services. In addition, their in person representatives were disrespectful and unwilling to serve those that booked online with their agency. Steer clear and look elsewhere.