Best Tour Guides EVER - We had the best time on our Chichén Itzá tour mainly because of our tour guide Isaac. While we were on the bus on our way to the destination, he showed us a video with a lot of interesting information about the Mayan people While we were at Chichen Itzá he gave a great tour and again gave us all kinds of information that we couldn’t just look up on the Internet. When we arrived at the Kate, he took us to a Mayan ritual for cleansing. That was the perfect addition to that part of the trip. His partner Darwin, who drove the bus it’s probably the best bus driver in Mexico! We had to drive in the rain. We drove down dirt roads we drove over bumpy roads and he made the whole trip super safe and comfortable. I would highly recommend this tour and especially Isaac and Darwin as your tour guides.

Get over the 5am pick up time—EARLY ACCESS IS THE KEY. - Ok, so let's get it out of the way—5am pick up time for a 2.5 hour drive to the middle of nowhere. And then after a long day in the sun, 2.5 hours back means you're getting back to your hotel by supper time (after eating a "free" lunch that's the only real disappointment). Those might turn you off. Don't be a baby. This is your trip. Look at the rest of the reviews on here—the common theme is getting to Chichen Itza ahead of the crowds, getting great shots for the Gram, bailing out before it gets TOO hot or TOO busy, and then a really fun and refreshing dip in a cenote before things get too crazy. Insert Mandolorian gif "THIS IS THE WAY" here. Our tour guides Pastor and Ramiro were fantastic (I cannot fathom how they gave us all the background information on the bus in English and Spanish back to back as fluidly as they did), leading a nice tour across the Yucatan. We slept the first 90 minutes of the ride out to Chichen Itza, and then Pastor gave us a whole background of where we were going and what we would be seeing. (FYI, the bus can get a hair cold, so maybe snuggle up with the towel you need to bring for the cenote.) The guides got our tickets while we waited, and then we wandered the Chichen Itza grounds and got all kinds of background information on how these buildings were so uniquely constructed. LOTS of cool information, albeit a bit rushed... but the alternative is you driving out by yourself and taking hours at the site, and my 16-year-old probably wouldn't have had a huge tolerance for a LOT more time out there. The tour IS fast-paced, without a ton of time to dilly dally, and it's hot and sunny AF, so bring hats for shade, UV covers, sunscreen, and maybe even an umbrella. 10/10, though, would recommend. We loaded up the bus, and a 40 minute drive later, we ended up at the Chichikan cenote, which was a whole tourist spot. They start you out with a little Shaman ceremony to "bless" your trip in, and then there IS one of those "10 minutes at this artisan shop where we hard-sell you stuff". Get past that, and then you're given 90 minutes to split between eating at a buffet and going into the cenote. Buffet is mid for sure, and the drinks are expensive, but without breakfast and after being in the sun all day, it wasn't the worst thing in the world (but admittedly probably our worst meal over the course of the week in Mexico). When you go into the cenote, you ARE required to have a lifejacket on, which isn't the end of the world, but it is a THING. After all that, on the way out, there is a tequila tasting station that I blew off, just counting on and expecting it to be a tourist trap thing... and boy did I mistime and misread it. The tequila was legitimately good (I'll dream about their coffee one for the rest of my life), and I probably should have brought a $60 bottle home because it was absolutely dope. Loaded up and LONG trip back, but dropped off right where we were picked up, right outside my hotel. Would absolutely recommend! The only little *thing* I'd point out is that what you're paying here on Viator/Amigo Tours is for the bus and tour guide—you will have to pay an addition $40ish to enter Chichen Itza, plus another (I think) $8 for the required life jacket. But hey... you GOT to do it. Just keep in mind that that'll essentially double your price. But there's no way you're doing all this without GOING FOR IT, so just plan accordingly. (To Amigo Tour's credit, you can pay that additional cost off a credit card or Apple Pay on the bus, so don't worry about cash money other than tipping the driver/guides.)

I enjoyed The history... - I enjoyed The history firstly and the tour guides were excellent and had a lot of patience. The food was great.

Would highly recommend this perfect combo tour! Fun and great price. - I'm in my late 20s and came with my partner for a wedding at an all inclusive place, but we both still wanted to see Chichen Itza and a cenote, but we weren't sure how to go about it. We planned pretty last minute, and we're really glad we booked this! We're from the US. I booked based on a recommendation from my bestie who went with some of her girlfriends a few months prior. We had Carmen as our guide and Jose as our driver. Loved that this excursion was early! We were one of the first groups to enter Chichen Itza and avoided the massive crowds and crazier heat. It really does take the full day though. I believe some may have been picked up earlier, but I got picked up at 5:30 from my hotel. Met up with the main bus at a gas station with others then headed out to the main attraction. The drive took about 2-2.5 hrs, which was good for a nap. Walked around with Carmen, had many opportunities to take photos, listened to fun facts, and even heard Carmen teach us some Mayan words/phrases. I think it was great to know that Carmen is Mayan/part Mayan, which made the experience even more fantastic. She was enthusiastic, funny, and really kind. After the Chichen, we drove about 40 minutes to the Cenote. This is where we ate lunch, did a casual tequila tasting, and got to enjoy the beautiful cenote. It was a perfect combination tour! We did have a small delay because two people didn't come back to the bus on time... We waited for them for about 20 minutes and the staff even tried searching for them, but they weren't responding to messages or found. Ultimately, the staff decided for us to head out first to respect our time, but I also appreciated their efforts to wait and try to find the missing people. I got back in time to my resort for the wedding activities. Again, very glad this early tour was an option and got to hit some spots I wanted to see but had no idea how to plan to go on my own. The tour group accepts USD, card, and pesos for any extra payments. I brought pesos and would recommend doing so for the guide, but they are very flexible. I also think this tour was very much worth the money, and gave me the opportunity to tip a bit more since the cost of the actual booking was one of the cheapest I saw online.

Great trip - Early morning start made all the difference. No crowds excellent. Tomas the guide was excellent, clearly explaining the Mayan history and culture

Breath taking - Pastor was a group tour guide, he took the time to explain the history of Chichén Itzá. Would recommend

Great day tour of Chichen Itza!! - Rodrigo and Jorge were amazing! We had the best tour of Chichen Itza, Rodrigo was very informative in sharing his culture with our group and would highly reccomend him to anyone wanting to take a tour. The whole day was efficient and organized as well as the ride to and from every location. Food was excellent!

Good tour, but recommend... - Good tour, but recommend a few things for more customer satisfaction. (1) Collect all fees up front - at time of purchase - instead of on the bus there. Paying additional fees for Chichen Itza tax and Cenote life jackets on day of tour is not ideal. Plus the $39 per person for Chichen Itza "tax" is actually just the entry fee to the site. The entire tour ends up being more than double the advertised "price" by the time you add these items. (2) Provide 1 water bottle per person (3) Allow people to take photos for 5 minutes before Tour Guide begins his speech at the Temple. By the time our tour guide finished talking there were many more people than when we first arrived. (4) One language per bus. Our tour guide had to say everything twice - once in English and another time in Spanish. It made the bus ride less relaxing having to listen to an entire hour of information with two languages.

The Worst Experience - I had the most terrible experience with Viator. They have partnered with the worst vendors, Cancun Book and Amigo probably because of their profit margins. On July 9th I had booked a 4:30 am tour. I was not picked. On calling Viator they booked me on a 7 am bus, which I had to pay for again. I am 69 years old and I waited in the sun for 3 hours. There was no response from either Viator or the local vendor. At 9 they told me the tour was cancelled because I was the only person from that hotel and I could go the next day. Of course they charged me for both tours and have refused to give me a refund. It was the most harrowing experience for a solo senior citizen. The next day they didn’t pick me from the hotel. I am pasting the messages. Elizabeth Walters 03:59 PM Your tour it’s confirm Best regards. Cancun Book On 9 Jul 2024, at 15:56, Viator wrote:  Yesterday Krishna Niyogi 08:58 AM I will be waiting at the Gate next to security of Secrets Riviera Maya for the pick up at 9:15 am Krishna Niyogi 09:04 AM I am at the gate waiting for you Krishna Niyogi 09:06 AM Secrets Riviera Maya Carretera Federal 307 Km 254+600, 77760 Akumal Krishna Niyogi 09:25 AM Are you coming? To customers: please advise what one should do under these circumstances. I have limited funds, still I booked a taxi for 300$ to visit Chichén Nitza since I am running out of time.

Fraudulent company, would not recommend. - Amigo tours is a fraudulent company. Our reservation was made 5 days before the day of our trip and we received multiple messages from them in the meantime. The day before our trip, when we could not cancel anymore they messaged us that unless we pay 21 dollars more they will not pick us up and we can no longer cancel. It is not a matter of 20 dollars it is a questions of principle. Beware that the price they show and you pay is about 50% of what they will ultimately collect from you. Not sure why 90 dollars of Chichen Itza entry fee is not already included in the price (make sure you read the fine print), since it is a Chichen Itza tour. The guide was awful, all he was interested in was selling you things, did not discuss any historical facts or significance. It is absolutely worth seeing Chichen Itza but not with this company. We did several trips while in Riviera Maya and this one was by far the worse. Stay away.