Excellent experience - Very good excursion, very nice excellent service and service many thanks to the guides Alexis Hinofosa, José Luis and Ivan.

14 Hours of Pure Joy! - By far the best tour team I have ever had!! Luggie, Marcos and Sammy made this trip unforgettable! We paid $95 which included pickup, lunch, drinks and 14 hours of pure joy! This was with Lilly Company.

Chitzen Itza excursion. - William very attentive on the long bus ride made sure everyone had drinks and snacks, Luke was a great tour guide. Very knowledgeable and was bilingual. Great experience. F7n fill3d all day tour.

Great experience - This was great excursion! Our tour guide Robert was very knowledgeable. The drinks were passed out to us throughout the entire ride both ways. The only two negative things I have to say is that the drinks could've been passed out more frequently (because I am a drinker) but it's not really a bad thing, no one got drunk, and by the time we got to Chichen Itza (it was our last stop) we had very little time to explore because the park closed. That was definitely a bit disappointing.

Beware of discounted ticket prices. This company will easily scam you - Ticket sales not trustworthy. They sold me a tour to Chichén Itzá for me and my family at “Mexican national price” . Mind you it’s only ~$20 difference per ticket. However, at the site I was told to pay for a brand new ticket $600 pesos (foreigner entrance fee) for one of my family members. Highly inconvenient during a family vacation. Makes me wonder - did Francisco sell me a ticket at discount rate to beat his competition and make a quick sale? For the staff to later tell me I HAVE to buy a new ticket (600 pesos) because one of our family members was not Mexican national. The ticket salesman knew this as they verify your nationality during booking process. Basically they sale you a ticket at a discount, only tell you it’s invalid later at the site, and you’re stuck paying for a brand new ticket. Don’t waste your time on scammers during vacation. Plenty of other options and reputable companies - don’t do business with Mayab Travel Tours.

Slow Motion Tour of Mayan lands, And Not In A Good Way - I wanted to enjoy this tour. I was so excited to show my husband the amazing Mayan city. However, our bus was 20 mins late picking us up, with no communication and we were the first to be picked up. Next our tour leader (didn't get his name due to the rambling in Spanish) spoke so much, and so slowly, it seemed like our tour was in slow motion. Not only that, I thought I booked an English speaking tour, but he spoke in Spanish 75% of the time. So much so, that at one point I had to yell out, "I don't know what you're saying" and my husband started to tune him out all together, which caused him to miss pertinent information. The tour leader even told the bus that he didn't repeat information, so if we weren't listening, or if we were sleeping, oh well. The most disappointing part was once we got to Chitzen Itza, we stood in one place over 20 minutes while he rambled on in Spanish and passed out pictures. I watched as other groups stopped, clapped at the entrance, and moved on over and over. He would just say, I'm almost finished. Some of my group, obviously antsy to move on, just started to walk away, myself included. When he finally moved from the corner, I could see there was rain coming. I watched as vendors frantically packed up their goods yet he continued his snails pace. At this point I walked away again towards the Warrior Temple, but it was too late. The heavens opened up and we had a downpour I'd never seen before, and we had to find cover where we could. My husband, frustrated said had he sped it up, he could have seen more, and we had to make the drenched walk back to the bus early. I understand the guide can't control the weather, but he should be able to read the room and see the group getting antsy, walking away, not understanding him, and the rain coming. I feel like we lost what little time we had there due to his arrogance. The stop at Valladolid was pointless. We got off the bus for 20 min and he pointed out a church in case we wanted to take a picture of it. The 2 stars are because of Marco our onboard waiter, the cenote swim and lunch. Marco was great! He was very helpful and attentive. The cenote, beautiful, and we loved having the opportunity to experience swimming in a cenote. Outside of that, I wouldn't suggest this tour with our tour leader (I dint know his name because he mumbled and rambled on incoherently). If it were a Spanish/ English tour (not what it said when i purchased) then he should have said everything evenly, not the vast amount of conversation in Spanish. The experience was extremely disappointing.

Terrible - The tour guide rarely speaks English, we were taken to many shopping places for a lot of time, guide guide didn’t explain important things with me

Don't Use Mayab Travel Tours if You Want to See Chichen Itza - Pick a different company if you want to see Chichen Itza. This was a 15 hour life sucking day and struggle to get any communication from Mayab Travel Tours. I had to message, WhatsApp, and call and still not pickup time the day before the excursion. Finally at 8:30 pm we received messaging indicating 6:40 am pick up. Thanks for the zero notice. The driver did not indicate we were randomly stopping at a bunch of places, including a centralized taxi type station in Cancun and then a coffee shop where we were dropped off, almost an hour and half AFTER pick up. Still no communication, other than waiting for another bus. Finally, after 2 hour in CANCUN we were on the road. The guide mainly spoke Spanish and gave little info to the English speakers. After trying to upsell everyone on their platinum package, they did start pouring drinks for those that paid for that privilege. We only got 20 min in Valladolid, which was enough to see the church. The next part was EXCRUSIATING. The "Mayan village" stop was a tourist trap where you were forced to stand around in the heat/sun to listen to the schpeel and then told to go buy stuff in the over priced souvenir store. Then forced to wait outside in the heat. We were there over an hour and they didn't really want you going to look at the small Mayan temple there. This stop was purely to get you to buy overpriced items ($20 usd for a fridge magnet). We got to the Cenote and were given one hour to eat lunch and swim. I was told my package included the locker and life jackets but I had to pay for those again there. Again, ZERO communication or help from the guide. The cenote was nice but with limited time you barely had time to change and swim 10 minutes before needing to hurry and eat. Lunch was old and dried out. Even though we were given our drink tickets as part of our package we could only get the flavored water, (again, not what was indicated.) The worst part was when we finally got to Chichen Itza, gathered and inside there was less than an HOUR before closing. By the time we walked to several areas they were already closed off. We basically spent the whole day getting there and little time to actually see what the day was intended for. As for the souveniers, you can buy any of those any stop you make for much cheaper (including the hundreds of vendors that now line the streets of Chichen Itza). Don't get sucked in. But definitely don't get stuck on a bus for 15 hours to not see the main attraction. The one thing they did do right was provide the drinks (water, soda for us/ alcohol for others )and umbrella as promised since I was a sucker and had upgraded with my original booking. I picked this company because it said the first stop was Chichen Itza and I had wanted most of the time spent there.

Very little time in Chichen. I DO NOT RECOMMEND - I DO NOT RECOMMEND We arrived at 3pm in Chichen, where everyone got off the truck and gave us our ticket we entered at 3:30, then it was supposed to be a guided tour and the Guide only told us about the pyramid of Kukulkán and the ball game, so we were standing 40min in front of the pyramid, and from there he just told us to walk on our own... 15minutes later and we were no longer allowed to go to any area because they were about to close, we could not know the cenote or the ball game area. Very little time in Chichen which is actually why we pay for the tour To top off the driver didn't even leave us at the hotel, he pulled us down onto the road and told us to cross the bridge.

Horror of experience - We must avoid this enterprise like the plague. They treat you like cattle, rude, rude staff and racist comments. They will pick you up by bus and leave you in a hard field te 40 min by bus change in the sun and heat. The worst the staff, especially Mr. Luis Lilla with racist comments and insults.