Excellent tour that gives back to the community - Our tour guide was excellent, he took excellent care of our group. Chechen Itza is a great historical site, but it's also a tourist trap. The guide provided lots of helpful tips to enjoy this site without falling victim to scams. Seems that every shady spot has souvineer salesmen and they're very pushy, so watch out for that. The Cenote swim was awesome. I wish we had gotten more time there, but I think they cut it short as we were running behind schedule. The Tour guide was fluent in multiple languages and was able to keep things entertaining during the long bus rides in between. Proceeds from the tour have gone towards helping some local schools, so it's nice to see them trying to give back to the communities they're operating their tours in.

Good tour, bad agent - This tour and the guide were great, this review and rating is not about them but the agent. The agent cheated us, charging additional fees that were not mentioned in the listing. They could not be reached by phone or email to find out pickup time, only contacting us last minute to let us know after we asked Viator to assist. The fees were shown on the ticket, so be very careful to read the ticket after you book this tour and if you do not think the fees are fair, you can cancel for a full refund. We were charged an additional 'environmental fee' of $27 US dollars per person. This I can accept., but what was not acceptable was the $10 fee per person for pickup at Super Aqi, which is the main free pickup point in Tulum for all tours. Even though it did not mention the fee was for pickup at this location, the agent insisted on charging us this additional fee bringing the total extra to over $100 US. To make it worse, they added another $10 randomly when we got on the bus. Viator.com was great and did their best to assist with reaching this agent, but save yourself the stress, time and money wasted and go with a reliable agent who won't try and rip you off!