Chichen Itza Tour - Was a very fun tour, tour guides were funny and entertaining. However, tour was long so be prepared for that. That was fine for me and my dad, but may not be for everyone.

Mayan Gods made a romance!!! - It seems that Mayan Gods gave me some good luck, in my way back from the first activity I took with Tourballoon, I met a very nice person, my first tour was a solo adventure, we didn't feel the time passing so we got to know each other so much that she wanted me to visit Chichen Itza with her. As crazy as it sounds but it's true. So, I must celebrate and congratulate the guys of the agency, our amazing and friendly guide Hugo. It was like a magic day. We enjoyed twice each of the places, the food, the cenote and the shaman. Thank you Chichen Itza!

This tour exceeded my expectations! - Traveling alone is a bigger challenge. I'm from L.A. and planned my escapade to Cancun the last year. I wanted with all my might for my vacation date to arrive. This was my second tour done with Tourballoon Travel. They have the best archaeological activity packages, I highly recommend all the destinations. I didn't have enough time but I would have liked to visit many more places. Tulum, Coba and the Cenote exceeded my expectations. The guides are always the "superstars" of the tour. I loved how Hugo kept us attentive to his stories and jokes the entire way. All tours are "all-inclusive" so there's not much to worry about. Don't forget to take lots of photos, the settings are wonderful!!!

Loved this trip!! so many... - Loved this trip!! so many nice views, the tours were entertaining and knew how to keep the ambiance good and not boring! You do spend two hours at chichen itza so make sure to buy hats and take water!!

Great tour staff! - Though a very long day the highlight was Kulkucan at Chichen Itza and Mayan Community Village. The tour team of Chelino Armando and Fabian were excellent. A short driving tour of Valladolid and more time at Chichen Itza would’ve been preferred as 2 hrs was too little at this magnificent site.

Maybe choose a different tour - The sites we visited were awesome. But the service provided left a lot to be desired. Everything felt rushed (except for the time at the shopping store). The trip to the mayan town was nothing but a way to get you to buy overpriced artifacts. The drink package in my opinion was not worth it as we still had to buy drinks at the buffet (which were also very expensive). The time we spent at vallalodid was very rushed, and could have been skipped. At the cenote, we got at most an hour and a half to eat and swim. But we sure got more time at the shopping store. We got to Chichen Itza and we were not able to explore all of it bc it was about to close. I would probably choose a different tour next time.

You get what you pay for but it's a very long day! - If you can avoid the hotel transportation I would. I had to walk to a nearby hotel alone at 6:50am for my pickup even though no one else was going from that hotel. The coach turned up 10 minutes early and everyone else was late getting on, meaning we were on the coach a good 90 minutes before we actually set off! Far too much time is spent at Ebtum as there isn't actually anything there other than a shop and the lunch (which was average). Valladolid was a very short stop (20 minutes) but nice to see briefly. Chichen Itza was good but very little shade so you will need a hat/umbrella. Cenote was also good. The description of the tour states 11-12hrs but I didn't get back until 21:45pm so be prepared to warn anyone waiting for you and to potentially miss dinner! I did the classic package (no drinks included) and it didn't seem worthwhile to pay the extra $20 to add this on as you still had to buy drinks at lunch. Generally worth doing and you get what you pay for but expect a very long day!

Good tour that could use some improvement - Well, to start with, after reading many reviews for this and many other companies offering a similar tour, I knew what to expect. I knew it was a long day with a 6-hour bus ride. I felt the bus was comfortable but was a bit sore as expected from sitting so long. Our pickup point was convenient. We did have to spend extra time in town to change buses. We really didn't get on the road until about 2 hours or so into the tour. The drop off seemed better and more streamlined. We did not change buses on the way back. But I don't know if there were people remaining at the end that had to change buses. I thought our tour guide David did a good job of transitioning back and forth from Spanish to English and didn't feel that I missed any important information. I wish we would have had time to explore the cute town of Valladolid. We only took a short walk around the square with no time to shop in the cute shops or eat at the cute restaurants. After Valladolid, we visited the Mayan Shaman which was interesting. Though there was not much explained about the ritual in English, it was fun to watch. I would have liked to buy a souvenir or several souvenirs there, but the prices were so high. I just couldn't reason with the high prices. I feel they could sell more if items were reasonably priced. For example, a baseball cap cost over $30 USD. The actual Mayan souvenir costs were even more exurbanite. To be fair, though, the prices for souvenirs were very high all over Cancun, more than any other place I've visited as a tourist. The buffet lunch was just ok. But, again, I didn't read any reviews from any company that said the lunch was good. I had chicken tacos which were bland. But they did have delicious salsa which I used to flavor the tacos. One food item that I really did like other than the salsa were the eggs. We did have to pay for our drinks at lunch. But the Jamaica (hibiscus) juice I bought was most delicious. Next stop, Chichen Itza. The site itself was amazing. The problem there was, we really didn't have clear instructions on who our guide was. On the bus ride over, we understood that David would be the guide for the English speakers and Marcielo (sp?) would guide the Spanish speakers. But apparently, that changed. No one told us. So, we followed David in. Then, when we realized he wasn't our guide, we found Marcielo who said that he didn't know where the English-speaking group was. I asked if Fabian was leading the tour and he seemed to think so. We never did find our English-speaking tour. We toured on our own and read the signs that explained each structure. The other problem was that we were told we had 2 hours to explore when in reality, by the time the bus parked and we received our tickets, we only had 90 minutes. I thought we were able to see all the structures in that time, but realized after studying the layout, that we missed a couple. The entire process of getting into the site felt disorganized. Finally, we visited the Cenote. We did have an hour there. We didn't go swimming so had time to enjoy the Cenote's beauty. The grounds were shaded, pretty and very serene. After viewing the Cenote, we had time to enjoy a margarita in the beautiful surroundings. The staff at the bar were extremely nice and the margaritas tasted good and were not overpriced. I can very much understand that the time would be tight if you want to swim at the Cenote. The bus ride home was fine but was more uncomfortable than on the way there. Understandable at this point. If I could organize a tour, I would offer smaller buses, that were more comfortable. I would stop in Valadoid and let people shop and eat on their own. I'd skip the buffet lunch all together. I would consider including the Shaman and the gift store during our stop in Valadoid. I would lower the prices of the souvenirs. I would increase the time at Chichen Itza and the Cenote by 15 minutes each and would have much clearer instructions at Chichen Itza. Overall, given what I already knew from reading, the tour lived up to expectations. The crew was nice enough and seemed very attentive to the people who purchased the all-inclusive package. Fabian was working very hard the entire trip running drinks on the bus. I would do this tour again because I just wouldn't want to drive all that way from Cancun on my own.

It was a very long trip. ... - It was a very long trip. Some of it was a waste of time like visiting the "Mayan Village" where I felt like I got cheated, I haggled an item down to 50% of their asking priced and still felt cheated. However, The food was great. The guide was mediocre, not the most helpful.

Remove pizza buffet false advertising - They no longer have pizza buffet please remove from site misinformation!!! Please remove!!! From site on trip advisor. Gets very expensive now