Viator your trash - I'm extremely upset with viator. You ruined my Mexico vacation. Every tour I booked during my Mexico trip encountered issues!!! I had issues with extreme tardiness, overly lengthy tours (14.5 hours), and poor communication. I had to contact your agents eight times over the past three days & despite numerous calls, I've still had the worst tour experiences in all of my years of traveling. You request our phone number AND email address when booking tours so use it!!!! My experiences were very unorganized and unprofessional! I have used Viator all over the world and never had issues until I booked for Mexico... get it together!!! We are already dealing with numerous stipulations due to COVID19, don't make it any harder for us by screwing up our long awaited vacations.

This tour and viator needs to do better!! - So my experience on here was not very good. With viator and with the tour company they used. 1) the scheduled time was not correct. I called multiple times and was told a different time to be picked up because the tour agency that was used was mentioned for the wrong day! And was told that the website was wrong and that I was supposed to start later. Originally 6am start time (told this multiple time on the phone), but then apparently it was suppose to be 7am.. but they still didn't get there till almost 8am!!! 2)Extremely unorganized! We finally get picked up and go to the next bus and they seem to not know what's going on, and had to get another bus ( which ended up being are Original driver...and ended up get delayed a little longer. 3) Felt very rushed! They literally rushed us through the MAIN reasons why people came to see tulum!!! And then it was longer on the parts people seemed indifferent about!! 4) The tour was quoted to be 12 hours... keep in mind we had originally been told 6am, but then it was suppose to actually be 7am, but they picked us up at nearly 8am... we didn't get home till 10:30pm. Which if you do the math it was past 12 hours. 5) viator sends me an email that the charged me AGAIN because I have me and another person going on this tour AFTER I had already bought two different tickets and was told by viator that that wouldn't be an issue. Are you kidding me?!!! The only reason why I'm giving a two instead of a 1 star is because the tour guide was very nice and trying to be accommodating to the best that he could. But best believe I'm asking for a refund.

Worst experience - I was part of the group of 11 that was reviewed below somewhere and I second everything that was said. Our group was all family and when we’re on our way a good hour into our first destination our driver turns back around to pick up two girls from another hotel. That was really the start of our long disastrous day wasting time. The stops were cool but getting there and the in betweens were frustrating. Do yourself a favor and DO NOT deal with this company. You will regret it.

Worst experience - Absolutely the worst tour guide and business possible. We were a group of 11 and it was the worst experience I ever experience. The driver was only 1 hour late (not the drivers fault) then half way to our 1st tour the driver gets a call from his boss informing him he had to turn back around and got 2 more people which did not fit because we were a party of 11. This made us late by 2 hours now. The two young customers had to sit up front with the driver. After reaching our first destination the we only had 10 mins before we had to be on the bus again. Then we went to our second site which was the Tulum ruins and the tour guide Martine gave us 30min which (FYI its a 10min walk to get to the ruins so in reality we only had 10min to see and take pics before having to head back). Half way through our trip Martine stated that our driver had to respond to an emergency and wanted to send us on a public tour bus. We absolutely refused. Martine was an absolute jerk and stated that he can leave us at our current place if we do not comply. He also stated that he prefers “white” customers because they do not complain. The two customers that were picked up late only got to go to 6 tours unread of 7 despite her confirmation paper saying it was 7. Martine informed her that her hotel was too far to go to the 7th tour and then back to drop her off. He refused to give them a partial refund and also threatened to leave them on the side of the road if they didn’t pay. This was a complete disorganized and disrespectful way of running a business. Do not go!!! All the places were beautiful but not the company. Please choose another touring company to take you to the many places Mexico has to offer.