• Xel-Ha - Xel-ha is known as one of the best and biggest natural attractions of Mexico. It may be the world’s biggest natural aquarium, where visitors can spend hours of fun and adventure while amazing with the colorful fish of its crystal waters. It is one of the most exciting experiences to live while you visit Cancun. Here, you will enjoy lunch with an open bar and you will have the opportunity to swim in one of the largest natural aquariums in all over the world. If snorkeling is your passion, this is the place for you! Find yourself surrounded by hundreds of rainbow-color fishes, stingrays, and turtles that have made Xel- Ha their home. Immerse yourself in this fascinating world! An adventure with great food and drinks included at all bars and restaurants, a great experience which includes epic fun and lots of family moments worth remembering forever!

• Xel-Ha park main entrance ticket
• Bilingual English-Spanish park leader
• Buffet lunch and drinks in the park
• Luxury air-conditioned car for hotel pick-up and drop-off
• Toll fee included

• Insurance.
• Entrance fee for paid attractions in the park (e.g. scuba diving, playing with dolphins, etc.)
• Private fees (such as Xel-Ha Park purchase photos, laundry, phone, shopping, etc.)
• Anything apart from the cost included.
• Optional projects in the park (prices are subject to the market price, changes without prior notice)

XEL-HA is a natural theme park of snorkeling that waits for you to explore. Zero distance contact with marine life. Feel free to eat, drink and feast all day in Cancun! Enjoy a once in a lifetime experience of fun! More activities in the park with optional upgrade fees. What to bring 1. Comfortable Clothes 2. Comfortable Shoes 3. Insect Repellent (Biodegradable) 4. Sunscreen Lotion (Biodegradable) 5. Swimming Suit 6. Towel 7. Sunglasses 8. Hat 9. Extra Cash (Pictures, Souvenirs, Tips & Personal Expenses) 10.Waterproof Camera

• Depat time different will cause the total tour duration difference, due to the park close time is at 6:00 pm on the day, and we suggest that you will need to prepare in advance to take the shuttle back to hotel.
• Age and Safety: Customers under 18 must be accompanied by an adult. Pregnant women may join if under 24 weeks by the trip’s end.
• What to Bring: Comfortable shoes and clothes, sun hat, sunglasses, sunscreen, cash, and drinks for hydration.
• Booking Details: Ensure all booking details (name, contact, flight info) are accurate. Errors will result in personal costs. A reachable phone number is required for safety and communication.
• Pick-Up Location Policy：When booking, please select your pick-up hotel. If undecided, you may update your pick-up location later. However, you must contact us or update this information yourself at least 3 days before the tour date. Important: Failure to provide or update your pick-up location prior to the departure date may result in missing the tour. The company will not be responsible for missed tours, and any fees paid will not be refunded.
• Hotel Rooms: Hotel rooms accommodate 2-4 guests, with varying bed types(e.g., King/Queen beds or two twin beds) and deposit rules. Deposits are usually processed via credit card.
• Tickets and Charges: Pre-purchased tickets or city passes are not accepted. Buy through us or via the guide. Group reservations recommended.
• Itinerary Changes:Tour operator reserves the right to adjust the itinerary for smooth operations.
• Tour Adjustments:The tour guide may alter schedules based on weather, traffic, or other conditions.
• Parking: Parking is not available at the meeting point. Transportation to and from the departure location is not included.
• Closed Attractions: If a scenic spot is closed, an alternative will be provided. COVID-19 may affect attraction hours and capacity.
• Booster Seats: For state law, Children under the age of 6 require a booster seat in order to participate in the tour group. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel.
• Health Requirements: Guests with disabilities must provide advance notice. Wheelchair-accessible buses are not guaranteed without prior approval.
• Terms and Conditions: Terms and conditions may change—check the product website for updates.The operator is not liable for damages unless required by law.
• Leaving the Group: If leaving the group early, inform the tour guide and sign a departure form. No refunds for unused portions.
• Gifts and Refunds: Gifts provided during the tour may change due to unforeseen factors like weather. Fees will not be refunded for changes.
• Admission is free for children aged 4 and under. (Proof of admission is required for both exempted children and ticketed children)

For a full refund, cancel at least 24 hours before the scheduled departure time.