A great and memorable tour - The awesome view and the knowledge of the guide gave us a great and memorable tour. We would recommend our friend to take up this tour in future.

A must do at Mount Cook! - We totally enjoyed our trip. Our tour guide Maddie and pilot Greg were so nice, helpful and informative. It was a very special experience for me and my parents, and I’m proud they made it at the age of 68 & 74. Highly recommended. The view was absolutely stunning although a bit sad to see the glacier retreat due to global warming.

A must go experience in Mt Cook - Definitely worth it. The whole trip lasts about three hours. Went through three blue ice holes, lucky enough to be the first public group to one of the newly found blue hole by our professional lovely guides.

Could not recommend this enough - words do not do it justice! - This was the best experience from our entire 3 week trip to New Zealand. Landing on the glacier and then hiking across it for a mile before being picked up by helicopter and flown back across the mountains was like nothing we had ever experienced before and there honestly aren't enough superlatives to describe how much we enjoyed it! Matt and Sam (our guides) were brilliant - super friendly, very knowledgeable and really went out of their way to ensure we had the best time possible on the trip. Could not recommend this enough!

Once in a lifetime - It was an amazing experience! We had a great time with our guides. Highly recommend a morning trip due to weather conditions!

Amazing and friendly guide - Awesome experience! Definitely 5 stars! Our guide Emma is helpful and friendly. She told us how the cave and the glacier shape were formed, and also helped us taking some great photos.

Breathtaking, like stepping onto another planet... - Always try to allow additional days around a Heli-hike to account for poor weather. Heli-hikes were cancelled in the days leading up to our departure, however we were fortunate with the weather on our day, beautiful blue skies, and low wind. There were 5 people in our group, plus our guide who was Andy. The helicopter portion was 9 minutes long and absolutely incredible. I had never been in a helicopter before and at every turn, I was in awe. Incredible views of the Tasman glacier, snowy capped mountains and Mt Cook! The landing was smooth and those first steps onto ice felt like from a movie set. After fitting our crampons and receiving a short lesson on how to use them efficiently, Andy was able to create a route based on the ability of the group. We slowly made our way across the glacier, stepping over crevasses, with Andy having no set path to traverse across the ice. Our first ice cave we visited was said to be the longest one that had been found in a long time, slowly getting bigger over time. We were given a generous amount of time to spend in here, taking pictures and walking through at our own pace. The second ice cave, whilst smaller, was a unique shape and had some chutes which I could climb into, making it exciting to explore. We spent 1 hour and 50 min on the ice and walked around 4km, very achievable for most people and could be more or less depending on the group. The helicopter back was also around 9 minutes and we got to ride in the front seat, where we were once again treated to breathtaking views. Andy was a good guide and explained quite in depth how glaciers were formed. We were not required to wear a harness and tether ourselves to one another so there was lots of freedom on the ice.

Best tour the entire trip, worth every dollar - This was the best tour of the entire trip. Scott was our guide and he was safe, clear, passionate and very helpful. We thoroughly enjoyed the experience exploring the glaciers, the Mulans, the heli ride, it was simply a breathtaking trip.

Definitely worth doing - Really enjoyed our heli hike experience with Troy as a guide. We saw lots of cool things on the ice and the glacial water we collected tasted so pure and fresh it was great. Would have liked it to have more of a safety briefing of what to do on the ice if something happened. It was all fine but the health and safety briefing was all about getting on and off the helicopter and nothing about the equipment that Troy was carrying or if anything happened to him. Also some bigger sizes in coats would have been appreciated and water proof trousers people got very muddy and wet through the holes in the ice.

Terrible customer service - Terrible customer service. We had booked a trip to New Zealand specifically to do the glacier helihike, we were scheduled for 9am and told to call and confirm from 8am which we did, we tried maybe 15 times before someone answered and told us to call back in 20 minutes, we headed to the airport anyway as we needed to be there 20 minutes ahead of time, at this time we received a call from someone to say it was cancelled, whilst I completely understand the need to cancel based on weather, the person who called us really needs education on customer service, we were understandably disappointed however he was completely disinterested and unsympathetic and just said nothing available until mid October, see you later basically. As this was the reason for our visit to New Zealand, we tried various other options. We went online and then booked a scenic flight with a snow landing for the following morning instead at 9.30, once again, we rang 1 hour ahead as instructed and received no answer. Finally received a call from someone to say the flight had never been confirmed so it wasn’t going ahead. I don’t understand why you would put available time slots for people to book if there is no flight…… Throughout our stay we tried very hard to get up on some kind of flight, we also spoke with the 2 other flight companies based at mt cook who were fantastic and helpful despite us not making it up in the end.