It’s obvious that Casa... - It’s obvious that Casa Bacardi has mastered the art of hospitality. Everyone was friendly and engaging.

Short tour that hits the highlights. - It was a fun quick tour with a video presentation. Our tour guide Mary was great. If I had more time to do it again, I’d probably go with one of the more in-depth tours.

Nice experience - The legacy tour was nice, you get a token to receive your cocktail, if you want something from what the token provides you have to pay an extra $2 not bad! There a short film the tells how barcardi was started. I suggest taking this tour it was nice.

A nice experience - I enjoyed the your and our guide Purple. She was very knowledgeable with her facts about the founder of Bacradi. And she has a very outgoing spirit 10/10 I recommend!!

Learn about BacardÍ - It is not a tasting tour. One welcome rum cocktail is provided and a taste of a rum that is only available at the distillery. Most of the tour is history and distillery information.

Nice sunset cruise. - It was a great way to see old San Juan from the water. The crew was informative, kind and entertaining. ……………………………………..

El tour - It was a good experience, pity that day the tour was only in English. Punctual, friendly and organized. Recommended for friends.

Must See! - We thoroughly enjoyed the Bacardí tour, especially the tour of the facility via bus. Violet was knowledgeable, energetic, and friendly! The experience was great!

Rushed - It’s great you want a quick crash course of history. Probably best with young kids 5 stars but adults go with the mixology tour.

Horrible experience don’t waste your time - I had an extremely frustrating experience at Casa BACARDÍ, which is surprising given the company's size and reputation. I arrived with a group of 14 to check in, excited for the experience, but the salesperson, RAY, was not only rude but also accusatory, making me feel uncomfortable and unwelcome. To make matters worse, she stood there talking with her coworkers in Spanish, assuming I didn’t understand her tell her in Spanish about to my appearance and my intelligent stating that I’m only just trying to get one by her and her telling her coworker that I will not win conversation. When I confronted her, she was visibly surprised but unapologetic, showing zero professionalism. This kind of behavior is completely unacceptable, especially from a billion-dollar company that prides itself on hospitality and customer service. I expected a welcoming and accommodating experience, but instead, I left feeling disrespected and disappointed. I won’t be returning anytime soon, and I wouldn’t recommend this tour to anyone expecting quality customer service. So the five star is representing how unprofessional customer service is.