Fun despite the weather - We had a completely rainy day, but we continued with the tour we had booked. Isabela was incredibly cheerful and turned it into a lovely and memorable experience.

Great guide! - Such a fun time! It takes a long time to gather everyone in the morning. It would be best for everyone to meet at the same time and place. The tour is great. Isabella was amazing! Made it fun, singing and dancing. And telling us about the city’s historic places. Thank you!

AVOID AVOID AVOID !!! THIS IS A SCAM !! - DO NOT WASTE YOUR TIME, THIS IS A SCAM COMPANY !!! Bus and guide never turned up, wasted 2 hours waiting for them. No communication whatsoever. I tried to get in contact with Pepe Rio directly multiple times - via phone, email, and instagram, and despite having read my messages, no response or even an apology. So disappointing as my time in Rio de Janiero was limited, and the activities far more expensive when I had to buy tickets independently on the day. Viator have offered no help whatsoever in getting any explanation from the ‘company’ they promote, no offer of any compensation for my additional costs due to Pepe Rio, and have marked on my account that I cancelled this tour, which is completely incorrect! Very conveniently, this has blocked me from leaving a review on their site. @Viator, why do you continue to advertise this company, and why are you now allowing me to post a review directly on Viator warning others not to book this? PLEASE PLEASE AVOID THIS WAS SUCH A TERRIBLE EXPERIENCE !!!

Never showed up - terrible - The company never came to pick us up. We had been waiting ten minutes prior to the agreed pick up time and decided to call it quits after an hour and a bit of waiting for pick up. This is despite the tour having been confirmed and pick up agreed upon in the days prior.

No recommend - Unfortunately, no one came to pick us. We tried to contact the provider but were unsuccessful. The tour looks great but I do not recommend this company.

Very bad experience - The operator not come ,not replay to any texting and complain was submitted. Very bad way in communication

Bad terrible tour - Agent no show no reply REFUND ASAP What a terrible it is They ruin my whole travel in Rio I wasted the morning time because of waiting them

Fake tour - Same story as the others. They didn’t show up, they didn’t respond to texts or calls. Just buy a ticket for Christ the redeemer and go yourself. Sugarloaf is fine too the other stuff is just filler and at the end of the day you wasted 8 hours of your very limited vacation time

Disappointing! would never recommend Pepe Rio tours' - Very disappointing and ruined one day of our vacation because no one came to pick us up and we could not contact the tour operator via the phone number listed with our tour! I demand a full refund and an explanation. How inconsiderate to just not show up or answer any of my messages.

No show do but trust! - No show at pick up location!!!!! Waiting on refund while they investigate. If we do not receive a full refund we will not book Viator again. 😤