Mar 12, 2025
Great tour! - Great tour for a great price! Provides a plethora of great experiences packed into a single day! Ancient Mexico, present day Mexico, swimming in the beautiful cenote, and a great tour guide (at least ours was...thanks Jorge!). Well worth it!!!
Review provided by Viator
Feb 24, 2025
Definitely a great experience! Ask for Jorge, Hugo and Mo's bus! - This was an amazing trip. Jorge, Hugo and Mo (sorry if I misspelled) were professional, friendly, and showed the utmost care for our 'familia'. I felt well informed and safe the entire time. Francisco at the temple was also great. His English was superb and really helped us understand the culture behind the ruins. Mo made sure the bus was trustworthy to leave belongings on during the excursions. He did a great job of driving safely as well. Jorge was quite the historian and entertainer, could not have asked for a better guide. It was obvious that his priorities were our safety and respect for everyone, including the Mayans that we were to visit. I was grateful for the knowledge he shared on the customs and expectations of the Mayan people. Hugo was very attentive and personable, helping everyone out with a smile - thank you for the bread treat at the end. It was absolutely delicious! As for the timing, the day started out in a small village with meeting a shaman, shopping, and having a wonderful meal with live entertainment. What a great way to start the day! As for timing, I feel like the ruins themselves could have been done in two hours, leaving more time to visit Valloidid afterwards. It was very different than the little village we had lunch in and 25 minutes was not enough time to truly explore the town. Other than walking around the park square and visiting the church - there was no time to do more. That said, I was glad we left by dark. The only other recommendation would be to set ahead of time the gratuity expectation and perhaps even embed it into the fee upfront. I found I did not have enough to purchase and support street vendors and add tips into for everyone. In this trip, the street vendors lost out because Jorge, Hugo and Mo really went the distance for us! Thank you again!
Review provided by Tripadvisor
Sep 29, 2024
Great Tour and Travel Experience - Jorge was a great guide with plenty of knowledge to share with the group. The tour was extremely well organized - we started at the cenote and since we got there early, we were able to enjoy more of it without the crowds. Next we went to visit the shaman and were made sure we understood the meaning of their history. Finally, we went to Chichen Itza where they gave us umbrellas for the sun and a great tour guide. Additionally had a hour to explore it on our own and made a quick stop at town nearby afterwards for some ice cream. They also provided a snack on the way and had plenty variety of beverages. Overall, would definitely recommend for those traveling!!
Review provided by Viator
Sep 11, 2024
From the start till end... - From the start till end it was entertaining and knowledgeable. The guide was funny and very on point. The places were beautiful and food delicious. We would definitely recommend it to everyone!!! Awesome experience.
Review provided by Viator
Nov 26, 2024
Was Okay - but chaotic - The first part of the trip was very chaotic. Pick up from hotel in small white van. Taken to tourist shop and told to wait in line with no explanation. English was not spoken. Waited in long line then asked to pay 800 pesos for tax and then moved to various queues. Was very chaotic as lots of people there and no clear guidance. After alot of chaos finally was put into a line for our coach. Coach was full but comfy. They sat English translation people at the back and Spanish at front. Was given the worst possible seat on bus near toilet with no window. Then once we got going an agent came and gave us a long English translation about the history and what we were doing. Very hard to hear when sat right at the back and near toilet which kept making noise. Arrived at first destination at Mayan village and for lunch. Taken of bus and asked to wait. Asked the agent who spoke English to clarify how long we were there for and was given quite an 'abrupt' response saying he had explained everything already on the bus. Apart from this the overall tour was good and saw alot. However the tour states we would spend ONE HOUR in the town of Vallidoid but we only got 30mins which was not enough time. Things were not quite as advertised.
Review provided by Viator
Nov 17, 2024
Could be great… need a dedicated English tour guide - This tour is a lot of buss! I could be the best maya cultural trip… but it’s mostly a Spanish speaking guide with English commentary. Do not sit in the back of the buss. They you will not be able to see anything of what the guide talks about out in the front of the buss. They oils improve this tour by having dedicated guide for English and split the buss in Spanish and English speaking. If you go in this tour you should understand Spanish!
Review provided by Viator
Sep 4, 2024
Overall great experience - The tour was a bit disorganized. After being picked up, we were taken to a place to register. Hundreds of people were there. After registering, it was unclear which group each person was supposed to be in. I had to be proactive and ask around until I found a group that would let me join them. I could have easily been left behind. They should make it easier for people to know where to go. That being said, the tour itself was great. Chichen Itza is awesome, and the guide we had there was excellent. We spent two hours there, which I felt like was just right. Then we went to the cenote (sinkhole). I recommend going for a swim in it. It's not enough just to see it; you need to experience it. Bring extra money to rent a lifejacket (which is required), and to rent a locker (which is necessary). Lunch was good, although I did feel like we spent too much time at that location. Like all tours, this one had its fair share of "tourist traps", but don't feel obligated to buy anything that you don't want to. All in all, it was a great experience.
Review provided by Viator
Feb 4, 2025
Ruins were great-tour was AWFUL!! - I have used Vaitor for years because the tours are always great, organized and great value. This time, however, NO. The ruins and cenote are DEFINITELY worth seeing. However, this tour group took a solid hour just to collect everyone's extra fee ($49 not included in Viator's price). Then, for a 3 hour bus trip with NO STOPS the bus had AC but no internet, seats were so close my knees were in the back of the seat in front of me, and seats did not recline even a little. Like sitting in a straight back chair for 3 hours.
We spent just an hour at the cenote, which is what Viator said. We were then supposed to have an hour in a little "village". We actually only had 25 minutes and, honestly, I would have rather stayed at the cenote longer. The "village" was basically a small park with a fountain, surrounded by booths and people trying to sell you overpriced chatchkees and a few ice cream booths. We had no where to actually get something for dinner, not even a taco stand. The village part was worthless. Bottom line, go to the cenote and ruins-dont use this particular tour.
Review provided by Viator
Dec 15, 2024
Protest over poor service - It is not admissible that they have us all morning at a shopping site for indigenous items and forcing us to have lunch at 11 am, with the reduced food supply of the place, plus they decided the small portion that should be served. We feel they should not take advantage of customers to do their own business.
Within the offer that was looked at in the app, there was no visit to that business and so long. Whereas they left us only 20 minutes in Valladolid and we didn't know what we were going to and it was already dark.
The guide touched on sensitive topics such as religious beliefs and especially denigrated Catholic Christians, for 40 minutes, promoting what it would sell later, such as the astral chart and magical esoteric objects. We believe it is disrespectful and disrespectful to people who do not share your beliefs.
In no way do we recommend this tour with this company.
Review provided by Tripadvisor
Nov 22, 2024
The tour operator misrepresented, then when asked to give a refund, they refused to take us and did not provide a refund - This is the worst experience and I would warn anyone not to book with this tour operator. They advertise a group size of 15, but then come with a 65-person bus. Prior to boarding the bus at our hotel, I asked why there was a big bus, since we booked a small group tour. I was told by both the man and woman on the bus that we were just being transported temporarily to another location, which they called their transit center, and then being put on smaller buses. They took us 6km away to a tourist trap shop to collect $40 USD additional fees per person and then told us that it was a big group. We asked for a refund and they refused and said we started the tour. Then they refused to take us anyway and left us stranded. We were told lies by numerous people, including their supervisor. The supervisor was the rudest person of all and told all his employees not to let us on the buses (especially when they had no intention of providing a refund). Requested a refund through Viator and the tour operator refused. We have escalated and will be filing a dispute if not refunded in the next 48 hours. This tour operator gives all honest Mexican tour operators a bad reputation. People book tours to enjoy their experience and we especially booked the tour since it was listed as group size of 15 people. One of our kids has extreme anxiety and ADHD and a large group would never have worked. Don’t trust this operator. I have requested Viator to drop them from their offerings due to false advertising regarding group size but also the additional $40 USD per person that they collect when they pick you up, makes them just as expensive as everyone else but with poor service and a large group size.
Review provided by Viator