Easy to use, reasonably priced - It was easy to find the area where the bus was and it was organized well with ample employees sorting people to the right lines.

Review of CivitaTour - Easy to spot their stand although I missed it. At the spot, they offer €20.00 per person. We paid $56.10 (€50.22 at 10/20/19 exchange rate) when we booked on 9/9/19. You will think advance booking should get some discount. Right?

Well it is cheap, but... - It might be cheaper than a transfer by the cruise ship company... BUT... you need to get with the free port shuttle to the cruise bus terminal at Largo Della Pace. The bus leaves outside the terminal, so you must carry all your baggage to get out. That day it was ok: we were lightly packed, and it was dry and warm. The meeting point was on an uneven lawn without seats and shadows. I guess how comfortable the situation would be if it rained outside. At 09:00 hrs, they escorted us to their bus. Here we waited for more walk-ins without reservation but also waited longer than 09:30 hrs. For someone with a tight flight, it would not be funny to wait for someone who is not punctual or for potential further walk-ins to fill up the bus. Lucky for the guests going to Rome: they had a separate bus and were not filled up on our bus. The bus itself was modern, clean, and comfortable. Air-conditioning worked. They only stop at Terminal 3 - so guests leaving from Terminal 1 need to walk a while. So check if it is worth paying slightly more and go directly from the ship to the appropriate terminal without walking from Terminal 3 to Terminal 1. Sometimes it is worth paying slightly more for a private transfer, especially if you are a party of 3/4 or more.

It was difficult to get... - It was difficult to get to the meeting point from the cruise ship, but once we did it was very smooth.

No reservation needed - No need to make reservation for this bus. The bus had plenty of seats, and it waited until its almost full before taking off to airport, No time set schedule, so good luck if you want to catch a plane.

Convenient Booking in Advance - Booking was easy and it was assuring to know that you had a seat in advance. Plenty of local vendors and Viator was just a booking mechanism that cost 5 euros per person more.

Hot and bothered - I have used this service several times and always had a great experience. On this occasion it was terrible we were stuffed in a small bus like sardines with luggage in the isles. I have 2 further bookings which I am thinking of cancelling. We had to walk several 100 yard to get to the bus which is located outside the port gates. I am hoping this is a one off as I will not use them again if this is the norm.

Confusing Transfer - Poor communication on details for pickup location. Difficult to find meeting place for bus to bring us to pickup location. Van was overpacked with people and luggage.

Horrible Customer Service - Horrible customer relations. Our flight was changed and we attempted to contact the tour company to change our transport. Both Viator support and the travel company were no help. Attempts to even contact the company by phone and email were fruitless. No calls or emails were answered. We were forced double our cost by hiring another transport.

Bad - No air conditioning. The van was packed with luggage at our feet. Do not use Civitatours. Horrible. ,,,,