1 -Booking Confirmation: Once you’ve selected your desired transport service from Hanoi to Halong, you’ll proceed with the booking. Upon confirmation of your reservation, you’ll receive a confirmation email detailing your booking.
2 -Reconfirmation of Pick-up Address: After your reservation is confirmed, our operator will reach out to you via email or phone to reconfirm your pick-up address. This ensures that we have accurate information for your convenience.
3 - Day of Departure: On the day of departure, our operator will provide you with the car number, so you can easily identify your transport vehicle.
4 - Pick-up at Preferred Location: Our tour guide will be present at the location of your choice to pick you up. The guide’s name will be clearly displayed, ensuring easy identification. If you need to change the name displayed on the board, please inform us in advance.
5 - Transport to Halong City: Once everyone is onboard, our comfortable transport vehicle will depart from Hanoi to Halong City. Throughout the journey, you’ll enjoy a safe and smooth ride with our experienced driver.
6 - Drop-off at Requested Location: Upon arrival in Halong City, we’ll drop you off at your requested location. Whether it’s a hotel, cruise harbor, or any other spot within Halong City, we’ll ensure you reach your destination safely and efficiently.
7 - End of Service: With your safe arrival at your designated location in Halong City, our transport service concludes. We’ll ensure that you have everything you need before bidding you farewell.

• Bottled water
• On-board WiFi
• In-vehicle air conditioning
• All fees and/or taxes

• Tips for the driver and personal expenses

We prioritize your comfort and safety above all else. Our modern vehicles are meticulously maintained and equipped with amenities to ensure a smooth and comfortable ride throughout your journey. Our experienced and professional drivers are dedicated to providing you with a reliable and efficient service. They are well-trained and familiar with the routes, ensuring that you reach your destination safely and on time. From booking to drop-off, we strive to make your travel experience as convenient as possible. With easy booking processes, timely communication, and flexible pick-up and drop-off options, we ensure a hassle-free experience from start to finish. When you book with us, you can trust that we will deliver on our promises. Our reliable service ensures that you can travel with peace of mind, knowing that you are in good hands every step of the way.

For a full refund, cancel at least 24 hours before the scheduled departure time.