Great experience - Stefano was great! He was very responsive and very kind. Super easy we met him at the dock and then had 2 hours out on the water. Highly recommend!

Unorganized and Dysfunctional Rental Experience - My wife and I rented a boat for 2 hours. When you rent a boat out of downtown Como there is one dock where all the boat rental companies serve their customers. Every other company had their dock boys in shirts with company logos so it was easy to identify and check-in. This company had no one on the dock until 30 minutes after our scheduled reservation and no one answered my message I sent in Viator, nor my phone call. Once I finally found the dock boy working for this company I found out this company had one boat for the time slot, but 3 parties reserved the same boat. One party got the boat, while my party and the other party did not. The other party got rescheduled for a time slot 5 hours later. The company did manage to borrow a boat for my party from another company so we did get out on the water for a 2 hour boat rental, but that wasn’t until after 75 minutes of fighting to talk to the one dock boy who wasn’t even at the dock until 30 minutes after my reservation. I felt bad for the dock boy, who was very nice and apologetic. He tried to offer me a discount for my troubles, but the manager eventually showed up and made sure I was given no discount for my troubles. The manager was very rude and demanding and not apologetic. The dock boy, Francesco, was very nice. If the company didn’t find a replacement boat the review would have been 1 star. If the manager offered a discount for the inconvenience like the dock boy wanted, the review would have been a 4 star as it would’ve been a way to make up for the mistakes. The discount the dock boy wanted to give was roughly 25%. I thought that was fair. I would avoid renting from this company. Oh and when we got on our boat, another party showed up for their rental slot and I’m going to assume there was no boat for them.