We really enjoyed this trip! The... - <p>We really enjoyed this trip! The pontoon made everything very accessible and we had an excellent time. We loved the small tour of Lembongan and the tour length was just about right. We were even able to extend our stay and go to the beach club for an extra hour. This is offered on a first come first basis but was an excellent free addition to our trip. I had debated between the beach club and the pontoon, but I was glad we could do both! Bali Hai cruises was a wonderful experience.</p> <p>There were a few negatives to be aware of, but does not really reflect the company.</p> <p>The water while riding on the Caterman was rather choppy and lots of people got sick on the way out - so be warned if you get sea sick easily<br/> The visibility was not excellent for snorkeling and the underwater submarine. We saw a few fish but nothing too significant and the water was a bit murky. We wanted to do the sea walkers but ran out of time. There were so many other things to do that was already included!<br/> Lunch was okay. We ate towards the end of the alloted time so many things had run out or been sitting out for a long time. It might be best to eat earlier than later although we did want to avoid the crowd.</p>

We didn't get a message at our hotel... - <p>We didn't get a message at our hotel about the pick-up for the trip in the morning. I'd expected a note under our door when we got back from dinner. It was out of hours in Bali so I Skype called Viator in in the US. They emailed to service provider, who called our hotel early in the morning and sent a driver to pick us up. problem solved. From there everything else about this tour was fantastic. The Bali Hai staff are professional, friendly and they really work on making your experience the best it can be.<br/> When we boarded there was delicious pastries and coffee or tea awaiting us in the dining room. <br/> We went out onto the sun deck for the trip to the Lembongan Island trip. We were there in around 45 minutes and docked to a large pontoon complete with water-slide on it. There are:<br/> ul li change rooms <br/> lilockers<br/> litowels for hire<br/> liBanana sled rides behind a smaller boat<br/> li safe swimming areas and snorkelling equipment to use<br/> /ul<br/> I saw all the masks, wetsuits and snorkels being soaked in cleaning solution for reuse, I suspect it would something like baby bottle sterilising solution.<br/> The ticket includes pretty much all activities except scuba diving lessons and the Aquanaut reef walk.<br/> Lunch was a buffet style with a selection of delicious salads and smoked fish or choices of different curries and rice.<br/> I did the Aquanaut reef walk. I'm over sixty, but up for new adventures. It's one of the most amazing experiences I've ever had. I cannot do snorkelling or Scuba diving, I have trouble with the mouthpieces, so this was perfect for me. There are so many fish there and they swim right up to you, there's a beautiful coral garden down there. They have a professional photographer who captures all the fun so you can just relax and enjoy the whole experience.</p>

This tour was well organised and I... - <p>This tour was well organised and I did the dive as the aquanauts were not available that day. <br/> I had never dived prior to this so it was an amazing experience as the dive instructors were reassuring and guided me throughout my dive to make sure I was comfortable. </p> <p>Skipped the island tour to complete the activities on the pontoon, however the activities can be finished in about 1 hour - there's snorkelling, banana boat, semi-sub, and the water slide. Spent the rest of the time lazing on the deck which was nice. </p> <p>The only thing was that the ride back on the boat was rough was I got seasick, and so did many others on board. </p> <p>Otherwise, a worthwhile trip out to explore this island, the waters are so clear and nice to swim among the fish!</p>

This was a really fun tour! And the... - <p>This was a really fun tour! And the lunch was really good.</p>

no email about the pick up time... - <p>no email about the pick up time. <br/> Food for lunch okay, but plates and cups are not very clean. I saw lipstick on the cups.<br/> Village tour okay<br/> Aquanaut fun, good experience <br/> Not much view from snorkelling</p>

Besides the sea sickness this was a... - <p>Besides the sea sickness this was a very fun day! We did the aquanauts sea floor walk and the tour of the island. Seas are a bit choppy and I wasn't wearing my sea legs that day. Many people got sea sick so be careful when booking! Other than that it was great :)</p>

The reef cruise was disappointing... - <p>The reef cruise was disappointing. The vessel went in a small circle and we saw very little fish. Much more fish and the people being trained in scuba could be seen from the pontoon's own underwater viewing area.<br/> I was 'chicken' and never tried the huge slide into the sea, but it looked like fun. I never saw anyone repeat the experience though.<br/> A lot to do if you wanted to keep busy. A fun day.</p>

This was a good trip but not a great... - <p>This was a good trip but not a great one. When we arrived at the port there was a notice saying that the submersible coral viewer wouldn't be available as it was being repaired. After a comfortable trip to the pontoon I went over to book a parasail only to be told that there would be no parasailing that day, no explanation was given as to why. This was disappointing, as this was one of the extra activities that I was really keen on. The snorkelling was quite nice but there was a fair bit of sea lice in the water making it a little uncomfortable. I tried the waterslide and banana boat ride but there also appeared to be quite a bit of waiting around on the pontoon. I enjoyed the Island tour but a couple of others with me thought it was a little lame. Lunch at the resort was ok but they also ran out of food and there was quite a wait while more food was cooked. After lunch we were dropped back at the pontoon and it appeared that parasailing would be available. I rushed over to purchase a ticket and was able to go. The disappointing part was that the photographer didn't make my boat and I missed out on having a photographic memory of this amazing experience. The trip back to port was a little rough with a few passengers suffering from sea sickness this was absolutely no fault of the tour operators but think needs to be mentioned for others who get seasick. So overall I did enjoy this tour but I think it was a little overpriced compared with other Bali tours.</p>

Terrible experience - My family and I made many wonderful memories throughout 1 week but this tour destroyed everything in 5 minutes. I strongly recommend to my American and Japanese friends not to go here and not to use any company that advertises their tour. They are liars and don't deserve to have tourist to spend their hard earned money here. They ruined my vacation and dream and my hard earned money was wasted here.

we paid $175 Aus each to see some... - <p>we paid $175 Aus each to see some dead white coral 20 metres below the surface. If you like thrills, don't go on the banana boat. The blow up banana boat took us on a leasurley 5km/h circle route around the boat. The walking tour was a tour of the local mini mart.. cost way too much for what it is</p>