Fun way to watch the fountain show - We did this tour in December 2023 on a short visit to Dubai and I made the reservation through the Burj Khalifa website. It was a great way to see the fountains up close. Hundreds of people were lined up all along the water to see the fountain show and it was great to get this front row view. The ride lasted under 30 minutes - more like 20 -25 minutes and the boat held about 8 people - so we rode with another family.

Worth every penny - Highly recommend this boat ride. Serene peaceful and the upfront view of the light and water Dubai fountain show is worth it. Do it! :)

Awal was great! - Awal was very helpful. He answered all of our questions and ensured that we were well informed. Would definitely recommend! Thanks, Awal!

A nice extra - Although it’s possible to view the fountain show from all around the lake we took the boat ride as a little extra. It was well worth it as we could see the show up close and get some nice video and photos. The boat isn’t really a traditional Abra but stilll nice to gently cruise around the lake. Well worth paying for in our opinion

Happy we road the boat! - Nice ride around the fountain lake and a great view of the show! Glad we splurged on this boat ride to make the fountain show that much more special.

Forced by provider to cancel last minute, dont trust them. - We had booked this experience months before and the day before we were due to see the fountain show the provider abruptly told us we had to cancel. They never gave an explanation but they said unless we canceled we would be charged the full price. I begged them not to cancel us as it was an experience we were looking forward to but they insisted we must cancel otherwise we would not be refunded, and that for some reason they were unable to cancel for us. We had difficulty with internet in our hotel but ultimately we were able to do so, and then we were still questioned by viator on why we had canceled, even though the provider forced us to, and it was at such a late date we had no opportunity to reschedule with another operator. It took a lot of time handling this and was very disappointing. We have not yet received the refund for the cancellation that we were forced to make, and we were never given a reason why we were forced to cancel by the provider.

What a farce - Booked on the 6:45 boat to see the 7 o’clock fountain show. We arrived 20 minutes early and waited for our boat. At 6:55 we still weren’t on a boat and we’re told sorry we are full you will have to come back later. Completely unapologetic and no guarantee we would get on for the next show as it’s “really busy•. Be warned, don’t expect to get on a boat even if you pay for it. If you do get on a boat also consider the boats have canopies and are close to the fountains so you won’t see the full height of the show. Don’t waste your money and time and just watch them for free from the railings around the lake where you will get a better view.

Did not accept Trip Advisor ticket. - TripAdvisor ticket was not accepted by operator even though confirmation states mobile voucher accepted. We were sent from place to place taking 1.5hrs to try get sorted, missed our next meal. The other stand we tried (inside Dubai mall) after being pushed away by the ticket desk at the boardwalk wouldnt accept either!! No way to actually use the ticket and ruined our first night on our honeymoon, a surprise for my new wife!!!! Going round in circles! Either use TripAdvisor to sell tickets and accept them or just don’t advertise on it!! I have submitted for a refund and expect it all or I will be raising further with Trip Advisor over and over until my money is not wasted, as well as the time I have already wasted!