Apr 9, 2024
Cultural treasures - An adventure through South Tunisia was an enriching journey, uncovering hidden gems and cultural treasures. The camp stays immersed us in the desert's tranquility, while hearty meals fueled our exploration each day.
Review provided by Tripadvisor
Apr 7, 2024
Captivating experience - Exploring South Tunisia over 3 days was a captivating experience filled with historic wonders and natural beauty. The camp stays provided a cozy retreat under the stars, complemented by delicious meals that satisfied every palate.
Review provided by Tripadvisor
Apr 5, 2024
Immersive journey - The South Tunisia Discovery Tour offered an immersive journey through ancient ruins, vibrant markets, and stunning landscapes. With comfortable camp stays and delicious meals included, it's a perfect blend of adventure and relaxation
Review provided by Tripadvisor
Aug 8, 2023
Unforgettable journey. - If you're looking for an off-the-beaten-path adventure, this tour is a must-do! The South Tunisia Discovery Tour immerses you in the local culture and takes you to breathtaking locations. The overnight camp stay was an absolute highlight, complete with traditional meals. An enriching and unforgettable journey.
Review provided by Tripadvisor
Jul 28, 2023
a lot of insight into Berber and Tunisian culture - This is a great trip that lets you see the mountains, desert, and some unesco historical sites in just 3 days, with a night in a beautiful camp in the desert. Jamel is an experienced, enthusiastic and organised leader, and gave us a lot of insight into Berber and Tunisian culture.
Review provided by Tripadvisor
Jul 26, 2023
Incredible tour. - Discover the allure of South Tunisia on this incredible tour. The guides were passionate and informative, bringing the sites to life. The overnight camp stay immersed us in the desert's tranquility, and the meals introduced us to local delicacies. A captivating adventure that exceeded all expectations.
Review provided by Tripadvisor
Jul 24, 2023
I will cherish these memories and friendships for years to come - Amir is a knowledgeable , helpful guide surprised us with his musical talent. Amir was always there for me and our group at all times. I will cherish these memories and friendships for years to come.
Review provided by Tripadvisor
Jul 24, 2023
Do not miss the South Tour of Tunisia - Do not miss the South Tour of Tunisia. The desert experience and straight after the beautiful seaside village of Tozeur is fabulous, the goats in the trees, excellent! Definitely ask for Hisham as your tour guide he is so knowledgeable and capable. To travel … is to live.
Review provided by Tripadvisor
Jul 22, 2023
We highly recommend them for a vacation to Tunisia - saharansky did a great job. We had fun and learned a lot. We travelled in a small group of 6 and got almost individual attention from the guide assigned to the group. The guide (Ayman) were really knowledgeable and super friendly. The hotel and sahara camp were excellent. Really recommend doing the extra quad ride - a highlight for us! ayman met us when we arrived and really helped with getting through the airport and to the hotel. Made all important first few hours feel very safe but we later realized just how safe Tunisia is. We highly recommend them for a vacation to Tunisia.
Review provided by Tripadvisor
Nov 1, 2023
Cancelled tour 3 days before due to start - No refund given - Over £1,000 lost - Will be pursuing legal action - To pre-empt;
- Saharansky will respond to this review and claim the booking was never confirmed - I have email confirmation that it was confirmed.
- Saharansky will claim this review and outstanding issues should be directed to Tour Radar. Both Saharansky and Tour Radar are equally culpable for this catastrophic failure in communication and customer service, not one or the other.
Overall - 1/5. Ideally zero if that were possible.
I am deeply disappointed with my recent experience with Saharnsky. I booked the tour via Tour Radar on September 7, 2023, scheduled to start on October 30, 2023, and my experience has been far from satisfactory and resulted in the cancellation of the entire holiday, no refund and still no satisfactory response from Saharnsky and their booking partner, Tour Radar.
I had high expectations for SaharnSky due to its excellent reputation in the travel industry. However, my experience was marred by a series of disappointments. The primary issue was the last-minute cancellation of my tour, which I was only notified of on Thursday, October 26, 2023, just three days before the tour's scheduled start time. This late notice left me in an extremely inconvenient and precarious situation when due to depart in 18 hours time. Moreover, I was only informed of the cancellation after I had shared information about my booked and paid-for hotel collection and drop-off locations. This is a glaring communication failure on Saharansky’s part.
When customers invest not only financially but also in terms of time off work, accommodation, and travel arrangements, it's crucial to acknowledge their commitments. Despite my repeated attempts to communicate with Saharnsky Ltd to find a suitable solution, I received no suitable alternative tours or any degree of concern/empathy regarding what they had done. The lack of a proactive and empathetic response from a company of this reputation is profoundly disappointing.
As a customer, I believe that when a tour is canceled, it's the collective responsibility of the tour operator and partner booking platform to compensate customers for the inconvenience and financial losses incurred. I kindly requested compensation for the full refund of the tour cost, reimbursement for non-refundable expenses related to the tour, and additional compensation for the inconvenience and disruption to my plans. These demands seem reasonable given the circumstances and I have not even received my refund.
I await a prompt response to this review and hope for a satisfactory resolution within the next 7 days. If this matter is not addressed in a timely and acceptable manner, I will have no choice but to pursue legal action to recover my losses.
Please confirm your receipt of this review and indicate your willingness to address my concerns. I sincerely hope that Saharansky take this review to heart, address the issues, and work towards a more customer-centric approach in the future.
Review provided by Tripadvisor