An Amazing Experience - Reflections Travel (Sam) facilitated an amazing experience by taking care of all logistics and planning. In Cairo, my guide/ Egyptologist, Amir, was amazing. He was open to multiple questions, was very flexible and was a great photographer with the perfect shots/locations. The Nile Cruise was very enjoyable, and accommodations were very comfortable. Lots of history and culture that continued in Aswan and Luxor, while Mahmoud, an expert guide/ Egyptologist, provided a quality information and experience throughout. Hurghada was a great way to end the trip. A luxury resort on the Red Sea was perfect.

Roshdy and Reflections Travel rock! - Georgina at Reflections Travel put together an amazing package for my family. Roshdy was one of our tour guides and was the absolute best!! He went overboard time and time again to make our trip truly unbelievable! Roshdy arranged for a surprise birthday cake for my grandson while on the Nile Cruise and it was a birthday he'll nevery forget! This trip was both affordable and unforgettable. My son and his family were unable to make the trip with us this time, but we will absolutely use Reflections Travel and Roshdy again. To wrap up this review, I wrote a message to Georgina while on the trip and finished it with this: "It must be such a wonderful feeling to know how many memories you create everyday. Thank you from the bottom of my heart."

Roshdy is absolutely amazing! :) - Georgina with Reflections Travel put together an absolutely amazing trip for us. We were a family group of 8 split over 3 generations (adult children, so I chose "friends" to describe our travel group). Our hotel rooms were wonderful, as were our cabins on the Nile Cruise. Roshdy was the guide we were with the longest and he added so much to our experience. I'm trying to think of how to best relay to others planning an Egypt trip how important having a wonderful guide is, and Roshdy was exactly that for us! Very knowledgeable about Egyptian history as well as logistics in getting around the city/airport etc. Even when we weren't on an actual excursion, he was available 24/7 and so helpful. I have included some photos that I hope show how fun he was as well! 10+++++/10 !

Roshdy is the best!!!!!!! - ROSHDY IS SO MUCH FUN!!!!!! Seriously the best guide; he's hilarious, accommodating, timely, kind, etc etc etc. He made the trip an absolute blast!!!! He took us to any stores we wanted to see and helped us bargain whenever we wanted to stop at street vendors. I'm sure he saved me sooo much money lol. Also gave great advice on when/how much to tip people and how to recognize bait and switch tactics. Genuinely felt like safe and happy the entire time and I owe it all to roshdy!!!!! Whatever he's getting paid, it's not enough - this man deserves a million dollars a day!!!!!

Roshdy is Awesome 👍🏼👍🏼🔥🔥 - I will come to Egypt as much as possible to see my new brother Roshdy. He is much more than a tour guide with a vast wealth of knowledge of ancient Egypt. He became a part of the family, and I hope to see him in the future! 💕 thank you Roshdy for making this trip amazing.

Excellent way to see the highlights - Egypt is a vast country with much to see and this was a great way to scratch the surface and see all the major highlights. Pr-etour communication from Reflections was average could have been a bit more proactive, and we had a minor misunderstanding about the tour to Abu Simbel which was solved with a quick call to viator, however there was someone expecting us everywhere we went and they were easy to find. The sites were excellent with Sam doing a great job in Cairo, and Roshdy doing a sublime job in Aswan, Luxor and the Nile Cruise, providing excellent insight on the history, as well as Egypt, its people and its culture. At one point I a had minor, sun cream caused, problem with my eye and Roshdy ran across Kom Ombu to the pharmacist to get me some eye drops, truly a hero as well as a Scholar. The flights were great to really cram things in. The itinerary is a tad dependent on the boat but we got everything in.

Amazing adventure - There is so much history to see. Enjoyed it all as well as the Hot Air balloon ride. The only concern is better communication, such as a itinerary of what is taking place each day by the hour.

Poor communication - **disclaimer- this negative review does not reflect our wonderful tour guides. They were amazing! ** Reflections Tour company on the other hand was far from wonderful. From the beginning, it was extremely difficult to get in touch with anyone to get any information about the tour. We had assumed that once we paid we would receive information about our hotels, transfers, specific tours etc. I sent messages through the Viator app and on WhatsApp. We received very few, short responses. Up until the day we left from the US we did not even know what hotel we were staying at when we arrived in Cairo! That was the situation each time we changed locations- just hope we had a ride and a hotel. There were some discrepancies between the loose itinerary online and what we actually did. This was the kind of trip that you had to simply go with the flow. Once we accepted the fact that we could not follow any sort of plan, we had a very nice time. Our guides, who do not work for Reflections but are contracted out, were knowledgeable, fun and entertaining. Egypt is an amazing country and I definitely recommend visiting. But I would not recommend this company.

AVOID REFLECTIONS TRAVEL AT ALL COSTS - I have traveled to over 50 countries over the past 20 years. I can say with certainty that Reflections Travel is the worst travel agency experience I have ever had. I encourage tourists to avoid this company at all costs if you would like to enjoy your vacation. I also encourage tourists to look more deeply into Reflections Travel's different tours and reviews (including those with one star) to get a more holistic view of this company and its shortcomings. To sum things up, we booked the Private Tour: 10 Days Pyramids, Nile Cruise & Hurghada by Air from Cairo in December 2022 for travel in April 2023. From the time we booked our tour to the last day of our tour, we were never given an itinerary of the 10 day tour. Instead were told that Reflections Travel was in high season, the office was closed, or they were short staffed and this is why they could not/would not provide us with this information. We were told that the tour would follow the itinerary listedTripadvisor. We had to call Tripadvisor several times to receive a minimal response from Reflections Travel. Once we were in Cairo, we were not communicated with regarding when the tour started, who was picking us up, what time we were going to be picked up, or where we were going. The onus was on us as guests to message in the Tripadvisor app or via what's app. Even with our many attempts, we were often ignored and not given a response. Reflections Travel contracts with separate freelance tour guides throughout Egypt, so we had different drivers and tour guides every day of the tour. This would have been fine, but the tour guides also had no information about what was on our agenda for the next day, so we were still left in the dark about itinerary until the last minute on a daily basis. Once we were told we were flying to Luxor and then later found out we were actually flying to Aswan. Another time, we were told our guide would be Shaimaa over what's app, we were told our guide would be Taye over the Tripadvisor app, and our actual guide that showed up was named Omar. There was complete disorganization and miscommunication or lack of communication throughout our tour. The tour was not private. It is advertised as private and we booked because we wanted a private tour. We did not get a private tour and others joined our group. The meals that were listed as included simply were not included. My mother, who I traveled with, has diabetes. More than an inconvenience, this was a health hazard when we were told we would be offered breakfast, and then we were not, and we were touring for a full day in 104 degree heat and she felt faint and ill. The sites that were visited were sometimes visited on different days, and most of the visits were not the length of duration listed on the website. Sometimes, a guide would try to fit two days of site visits into one day and every visit would be rushed and cut short. Overall, Reflections Travel was extremely disappointing. Tourism is the largest industry in Egypt. We would recommend doing your research and choosing a tour company with a large number of reviews that are all four or five stars. Avoid Reflections Travel at all costs if you would like a relaxing and enjoyable vacation. We wish we had.

Great Egyptian sites but poor tour company spoiled it - This trip started good with guide Amir for Cairo. He speaks good English and explained sites in Cairo. Few unnecessary stops in Cairo in shops. There was another person Ahmed Hassam from this company who was supposed to help with stay in Cairo. He sent car to go to Cairo airport that got lost in directions and we were late to flight to Aswan, barely made it. This guy sent us wrong tickets back to Cairo for last day in Cairo. In Aswan guide Ayyad was in charge. This guy can not speak english through he explained history as much as he could. He can not type text in English or follow simple directions or answer questions in English. This company is a bad tourist company. They show one schedule and follow another at their will. They put us kn cruise one day before schedule and that messed up whole program. We ended up for some attractions at 8 pm and had to go at night to see them. This tour schedule has a optional tour in middle in Aswan and you can either stay in hotel or pay large unreasonable amount for trip to Abu Simbal which is the main attraction. After paying also they did not get a private car as promised. Had to go in crowded bus that was delayed by 2 hours. The cruise quality was terrible - no TV and no wi-fi - leaking toilets and bad food. Other cruise ships were much better but this company put us in poor cruise. After cruise Luxor which is main attractions was split into wrong times and days. Finally we thought we will be okay now after cruise schedule mess up but again car to go to Hurghada was missing for 2 hours and wasted whole day in road trip reaching resort in Hurghada at night. The resort in Hurghada was good. The flight back to Cairo was supposed to be in morning but they put us on flight in evening wasting whole day in Hurghada where we had to check out at 12p. Ahmed Hassam had one job to manage trip in Cairo but he messed up again on last day. Sent wrong driver to pick up in Cairo airport only to find out that there was no room reserved in hotel in Cairo. Again after calls he got reservation settled in Passage hotel that had no food and dirty small room. Overall, though Egyptian sites are great, this tourist company spoiled it with unpredictable schedules and changes and mistakes. Their main contact person Goergina does not respond to any questions. Poor communication from beginning was a sign that we missed and ended up with this company.