Bad Experience. Service was not provided. - I booked this service through the Tripadvisor website. Even though I booked two weeks in advance, receiving a confirmation email the day before, the service was not carried out and the company "Emnoronha", which from what I understand is the one who intermediates the service offered by this platform, informed that this service did not even exist on the contracted time. Using WhatsApp, I informed that I had received a confirmation email and was not responsible for the company offering the service at a time when it said it did not provide service, as it already had a schedule for the other days, there was no way to change the date and time. I arrived at the location 30 minutes early as requested by the website, and the company had not even confirmed that there would be a guide to provide the service. With just a few minutes remaining before the tour start time, they said they had found a guide, but we waited 10 minutes beyond the tour start time and he never arrived. The company promised to request a refund and for me to wait for it. 3 days later, with no sign of a refund or communication from the company, I sent a message and was informed that I would have to request a refund directly from the website, where it was stated that the service had been performed. I don't recommend booking here. It is best to plan this tour after your arrival on the island, as unfortunately the company's level of disorganization affects any planning done in advance. We had to change our travel schedule, personally look for an appointment with another company (Aloha Vaa) so that two days later we could finally do the tour, which is beautiful, but I recommend doing it with a company that is organized.