Good Experience - Driver (Francesco) … made a huge effort to contact me as soon as the plane landed there WhatsApp … introduced himself, sent a picture of himself and also sent a picture of the area he was were he was waiting … made easy for me after an 8 hour flight.

Transfer from Rome to Civitavecchia - Excellent Friendly Door to Door Service from the Fiumicino (Rome) Airport pick up with our name placard to the Windstar cruise ship in Civitavecchia. Our driver was very friendly & personable who added to our drive with flair!

Picked us up on time and... - Picked us up on time and took us to Civitavecchia. I like that we we provide with info on the status of our ride, good communications.

Book at your own risk, worst service ever. - We booked transportation for 25 people from our Hotel Crowne Plaza in Rome, to the Civitavecchia cruise port. We asked the company can they accommodate 25 people with 1 large suit case and 1 small check in for each person and they said yes. He, Filippo, confirmed each van could hold 8 persons and with 2 pieces of luggage for each person, 16 pieces per van. The vans that picked us up were not able to fit everyone and our luggage as agreed. Two people from the group had to take a taxi because they was no more room left. Although this ride was booked 2 months in advance, one driver left with his van half of people and half full of luggage, and left to head to the port because this driver had anotherbooking, so we are now left with 3 vans unable to accommodate our group. The original pick up time agreed upon was 9am, however Filippo changed the time to 8:30. My group came down at 8:15 and this is where the chaos began. One of the drivers was texting on the phone during the entire drive and when we asked if she can stop she got an attitude. When we arrived to the port the reckless driver threw the luggage out of the van and broke the wheel. She picked up the wheel tried to fix it and when she couldn't she just gave it to us and didn't say anything. When we told Filippo he pit a thumbs up in the what's app chat. The conversation screen shots are attached.