Ivan is a fantastic guide! - A terrific tour with a wonderful guide! My husband and I were very pleased with our guide's knowledge and humor. We highly recommend!

Emanuela is the best guide. - Emanuela was our guide and was truly fantastic. She made our private tour so special. Her knowledge is top notch.

Great tour of the Old Palace - Really knowledgeable guide who was clearly passionate about the palace. Very interesting tour! Also, excellent communications when I accidentally turned up a day early!

EXCELLENT CUSTOMER SERVICE EXPERIENCE - I am writing to commend Ms. Campbell, a gate agent at Dallas-Fort Worth International Airport, who went above and beyond to assist me during a recent travel experience. Due to unforeseen circumstances, I arrived late for my flight to Fort Lauderdale, and it was clear that I was not alone in this predicament. Many passengers were also running late, which understandably led to a high-stress situation at the gate. I was saddened, however, to witness several individuals directing their frustration toward the ticket agents, particularly Ms. Campbell. Despite the challenging environment and some passengers’ hostile behavior, Ms. Campbell remained remarkably professional, composed, and kind. When it was my turn to be assisted, I expressed my apologies for being late and acknowledged the unfair treatment she had received from others. She responded with genuine grace and understanding, stating, "Don't you worry, sir; I will do the best I can for you." True to her word, Ms. Campbell found a solution for me, securing a same-day rebooking with a direct flight and even retaining my original seat. Her dedication and efficiency were invaluable to me in that moment, and her respectful, positive attitude truly exemplified Spirit Airlines' core values. Ms. Campbell embodies the values of respect, innovation, and authenticity that Spirit Airlines promotes. In my brief interaction with her, she not only displayed a respect for all passengers, even those who were unkind, but also showed innovation by quickly finding a solution to rebook my flight without a connecting leg. She handled every passenger interaction with authenticity, transparency, and patience that went beyond expectation. Employees like Ms. Campbell are a true asset to Spirit Airlines. Her ability to remain calm, positive, and solutions-focused in a high-pressure situation reflects the dedication and customer-first mindset that any airline would be fortunate to have. I hope Spirit Airlines recognizes Ms. Campbell’s exceptional efforts and continues to promote such professionalism and customer care as cornerstones of the travel experience.

Excellent guide - A great experience with an excellent guide Ivan. Put historic details in perspective to today making it easier to follow

Guide was very... - Guide was very knowledgable and lover her subject. Tour went into depth on an many topics. Answered questions and even went overtime. The only drawback was that therewere no headphones. We could hear her but there were only 4 of us on the tour. Would have been difficult if there were more on the tour.

Wonderful Tour - We loved this tour with Francesca. She was able to bring to life another era and the life the Medici family lived in this beautiful palazzo. The tour was interesting from start to finish. Our group was small and the Palazzo was not too crowded

Well worth the time and tour! - We thoroughly enjoyed our tour guide and the entire tour of Palazzo Vecchio. I felt as though we had a much more complete understanding of the Medici family, and enjoyed exploring their impressive “home”.

Beautiful location but an abrupt guide - It was a group of 5 and the guide would not answer individual questions. Palazzo Vecchio has a rich history and beautiful but choose a different guide

Disappointing and poor value - Really poor information. Anecdotes irrelevant. Guide had neglected his personal hygiene. We now realise that we could have hired a top private guide for only EUR 50 more or we would. have been better off with an audio guide.