Great tour! - Emanuela was very knowledgeable. I had such a great time with her and learned a lot. There’s so many details you’d miss in Palazzo Vecchio if you skip this tour!

Great experience. - Very informative and interesting tour. The guide really knew her stuff. If you like history and art you will love it.

Great experience with very knowledgeable Ivan - Our guide Ivan was very knowledgeable and passionate about Florence. He took his time showing us the museum and also offered to take pictures. He was very funny too and really engaging. I definitely recommend this to anyone looking for a deeper insight of the palazzo vecchio.

History behind the Palazzo Vecchio - It was a wonderful experience!Ivan,”the Terrible “( as he called himself),was our tour guide.He was simply wonderful,spectacular! He gave us so much history of the Palazzo Vechio,without losing the details behind the reality of Florence(including the gossips) from his perspective as a historian.My daughter and I loved it!Thank you Ivan for transporting us to past centuries.For being so humor,jovial and for teaching us so much!

A great tour with Medici history - Veronica gave an engaging and helpful tour across several hundred years of history highlighting the personalities, historical events, art and architecture surrounding the building and expansion of the Palazzo Vecchio. We thoroughly enjoyed it!

Ivan is a fantastic guide! - A terrific tour with a wonderful guide! My husband and I were very pleased with our guide's knowledge and humor. We highly recommend!

Emanuela is the best guide. - Emanuela was our guide and was truly fantastic. She made our private tour so special. Her knowledge is top notch.

Great tour of the Old Palace - Really knowledgeable guide who was clearly passionate about the palace. Very interesting tour! Also, excellent communications when I accidentally turned up a day early!

EXCELLENT CUSTOMER SERVICE EXPERIENCE - I am writing to commend Ms. Campbell, a gate agent at Dallas-Fort Worth International Airport, who went above and beyond to assist me during a recent travel experience. Due to unforeseen circumstances, I arrived late for my flight to Fort Lauderdale, and it was clear that I was not alone in this predicament. Many passengers were also running late, which understandably led to a high-stress situation at the gate. I was saddened, however, to witness several individuals directing their frustration toward the ticket agents, particularly Ms. Campbell. Despite the challenging environment and some passengers’ hostile behavior, Ms. Campbell remained remarkably professional, composed, and kind. When it was my turn to be assisted, I expressed my apologies for being late and acknowledged the unfair treatment she had received from others. She responded with genuine grace and understanding, stating, "Don't you worry, sir; I will do the best I can for you." True to her word, Ms. Campbell found a solution for me, securing a same-day rebooking with a direct flight and even retaining my original seat. Her dedication and efficiency were invaluable to me in that moment, and her respectful, positive attitude truly exemplified Spirit Airlines' core values. Ms. Campbell embodies the values of respect, innovation, and authenticity that Spirit Airlines promotes. In my brief interaction with her, she not only displayed a respect for all passengers, even those who were unkind, but also showed innovation by quickly finding a solution to rebook my flight without a connecting leg. She handled every passenger interaction with authenticity, transparency, and patience that went beyond expectation. Employees like Ms. Campbell are a true asset to Spirit Airlines. Her ability to remain calm, positive, and solutions-focused in a high-pressure situation reflects the dedication and customer-first mindset that any airline would be fortunate to have. I hope Spirit Airlines recognizes Ms. Campbell’s exceptional efforts and continues to promote such professionalism and customer care as cornerstones of the travel experience.

Beautiful location but an abrupt guide - It was a group of 5 and the guide would not answer individual questions. Palazzo Vecchio has a rich history and beautiful but choose a different guide